Leverage Presence to Collaborate in Context

Author: Jim Lundy                                                           Date: September 30, 2013
Topic: Collaboration                                                     Research Note Number: 2013-34

Issue: What technologies and architectures should enterprises leverage?

Summary: The value of presence beyond instant messaging is a contextual service that can be called into any application to ignite real-time interaction.

Many enterprises lack an understanding of presence and its role, partially because early generations of presence were bundled with instant messaging products.  In an age of global connectedness, presence, tied to identity and the corporate directory service, is a key part of connecting people. Presence is an online availability indicator for people that lets remote workers connect and collaborate. This research note reviews the three generations of presence and how enterprises should approach their presence strategy.

Note: This is part of our archived research. To view our latest research and blogs, please visit our Collaboration page.