Authors: Jim Lundy Date: December 28, 2012
Topics: Workplace Research Note Number: 2012-50
Issues: What are the technologies and architectures that enterprises should leverage in the workplace?
Summary: The infusion of social capabilities into almost every category of enterprise software shows no sign of slowing down. Social intranets, app stores and idea pipelines all make up the key predictions for making a business social.
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Current approaches to collaborating and managing information are built on an aging, relatively inflexible foundation of email and content management. Social computing tools have penetrated the enterprise in isolated pockets on a large scale, very often through isolated projects and business-unit decisions. The products leading this user-dominated beachhead of functionality are seeking to expand to enterprise-level capability, become platforms for a new social-centric foundation, and engage IT organizations to make these an enterprise reality.
The perception remains that enterprises lag the consumer use of social computing, particularly in the view of IT organizations. We believe that reality presents a different view, and that even today most enterprises are leveraging social computing capabilities.
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