Trends In Real-time Communication and Collaboration PaaS

Author: David Mario Smith
Date: August 5, 2015
Topic: Collaboration
Research Note Number: 2015-33

Issue: What trends are affecting collaboration in the enterprise?

Summary: As PaaS matures, UCC vendors are investing heavily in acquisitions to integrate their communication and collaboration capabilities into business applications.

During 2015, we have seen a flurry of activity by UCC providers to
acquire Platform as a Service (PaaS) products that can embed
communication and collaboration into business applications,
processes and services. This Research Note outlines the key
trends as the collaboration market expands to include PaaS as
the new way to deliver collaboration capabilities.
We are at an inflection point in the collaboration market where
business units are driving technology procurement decisions that
focus on enabling people to interact and get their work done to
support business outcomes

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