UC at the Crossroads: Federation and Identity Are Next

Author: Jim Lundy
Date: October 4, 2013
Topic: Collaboration
Research Note Number: 2013-38

Issue: What technologies and architectures should enterprises leverage?

Summary: Communication and collaboration planners should get a clear picture of the history and evolution of UC. Understanding its evolution, as well as user collaboration needs, will be the best basis for strategic enterprise collaboration decisions.

Bottom Line

UC, UCC and social networks are converging into a broader collaboration portfolio. Vendors from different backgrounds and markets are charting a course toward this unified vision. While vendors will still promote their respective platforms, collaboration practitioners have to demand integration with current investments in business applications and processes.

This note is archived as part of Aragon’s research.
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