Optimize the Customer Experience: 7 Essential Requirements for Customer Journey Mapping

cjm webinar

With: Jim Sinur, VP Research and Aragon Fellow at Aragon Research

Live online: September 22, 2017, 10:00 AM PT/ 1:00 PM ET

Summary

At the core of a great customer experience is the customer journey, and how an organization’s process, systems, and people interact with its customers.
Customer Journey Mapping (CJM) is essential to all organizations, and is one of the easiest on-ramps to going digital. Aragon’s belief is that specialized CJM technologies can help organizations identify pain points in customer journeys faster through digitally supported journey maps.

In this webinar, join VP of Research and Aragon Fellow Jim Sinur as he shows you:

  • Why CJM is at the heart of a great customer experience
  • 7 essential requirements for CJM technologies
  • How to get started with your CJM strategy

Speed and Agility: 5 Reasons to Automate Your Enterprise Content

 

With: 
Jim Lundy, Founder, CEO and Lead Analyst at Aragon Research

Matt Fleckenstein, CMO at Nintex

Live online: October 19, 2017, 10:00 AM PT/ 1:00 PM ET

Summary

Enterprises are stuck in legacy document and workflow processes that are slowing them down. Workflow and Content Automation (WCA) is a new business application category that will help enterprises fully automate the creation and routing of document based processes.

Join Matt Fleckenstein from Nintex and Jim Lundy from Aragon Research on October 19th at 10 am PT to hear the five reasons why enterprises should act now to automate their content.

Join this webinar to learn:

  • The trends driving enterprise Digital Transformation
  • 5 reasons enterprises should deploy Workflow and Content Automation
  • The key use cases for WCA that can drive enterprise success

On-Demand Webinars


Digitizing the Conference Room: 3 Reasons Why Visual Collaboration Matters

On-Demand

With: 

  • Jim Lundy, Founder, CEO and Lead Analyst at Aragon Research

Can your conference room keep up with the demands of modern collaboration? Technology is getting smarter and that includes the conference room. Visual Collaboration is what it is all about. In this webinar, join Jim Lundy, CEO of Aragon Research and Lead Analyst for Collaboration, to learn why you should invest in Visual Collaboration technologies to transform your conference room.

Empower Your Business to More Effectively Serve Your Customers

On-Demand

With: 

  • Jim Sinur, VP and Research Fellow at Aragon Research
  • Ian Hameroff, Sr. Director, Product Marketing at Nintex

According to a recent Aragon Research report, the Digital Business Platforms (DBPs) market will reach $100-200 Billion in the next few decades. Because of their adaptability and speed, Digital Business Platforms can be used in many different business and technical opportunities - especially ones focused on human processes, such as the customer experience. In this webinar, we will share how to leverage the Digital Business Platform for Workflow and Content Automation to provide a better customer experience.

Why A Modern Intranet and Extranet Will Help You Win Over Your Workforce, Partners and Customers

On-Demand

With: 

  • Jim Lundy, CEO and Lead Analyst, Aragon Research
  • Tod Pedler, CEO and Founder, CentricMinds

The need for speed in the enterprise is all about providing a modern work experience and that includes the Intranet – also known as the Digital Water Cooler. In this webinar, Jim Lundy and Tod Pedler discuss the shifts coming to the workplace and why there is a better way to engage associates and external audiences including partners.

Digital Selling: The 5 Things You Need to Do Differently in 2017

On-Demand

With: 

  • Jim Lundy, CEO and Lead Analyst, Aragon Research

What can you and your sales teams do this year to close more deals? Leveraging the right technologies can make all the difference when it comes to revolutionizing the way you sell digitally. However, you need to ensure that the changes - and investments - that you make will have a positive effect on your revenue. This webinar covers the trends in sales that will impact you, today's must-have digital selling tools, the role of AI, and putting account-based selling on your radar.

Preparing for Digital: 10 Key Predictions for 2017

On-Demand

With: 

  • Jim Lundy, CEO and Lead Analyst, Aragon Research
  • Jim Sinur, VP and Research Fellow, Aragon Research

Aragon presenters give us a glimpse into what 2017 and the future hold for digital business. They share their top 10 predictions that will impact your businesses bottom line. Watch this webinar to learn how to leverage these predictions focused on Artificial Intelligence and IoT.

Winning in Sales: It Starts with the Right Content

On-Demand

With: 

  • Jim Lundy, CEO and Lead Analyst, Aragon Research
  • William Wagner, Director of Marketing and Product Management, Kaybus

One of the major challenges for Sales People is to engage prospects and customers at the right time with the right content. Ensuring that sales reps use the right content at the right stage to convert prospects to clients is critical. In this webinar, Jim Lundy and William Wagner shed light on how Sales teams are winning in Sales with Sales Engagement solutions.

Focus on the Customer First: Getting Started with Digital Transaction Management

On-Demand

With: 

  • Jim Lundy, CEO and Lead Analyst, Aragon Research

Paper transactions are one of the analog processes that keeps a business from becoming fully digital. Costly and time-consuming, they affect the efficiency of the business in myriad areas, especially in the sales process. Requiring customers to sign paper documents is tedious, extends the amount of time needed to close business, and delays the customer from getting started with your products or services. This webinar shares how businesses can get started with Digital Transaction Management (DTM).

The Art and Science of Content Marketing

On-Demand

With:

  • Jim Lundy, CEO and Lead Analyst

Marketing departments spend a large part of their budget creating, managing, and delivering content, something that is both difficult to get precisely right and time consuming. Content Marketing is changing this. In this webinar, you will learn why you should utilize Content Marketing applications and how you should leverage them with the goal of improving and streamlining your marketing strategy.

Mobile and IoT: Disrupt or be Disrupted

On-Demand

With:

  • Jim Lundy, CEO and Lead Analyst

4 Trends Driving the Rapid Adoption of AI Chatbots

On-Demand

With: 

  • Adrian Bowles, VP of Research and Lead Analyst for AI

AI Chatbots use natural language processing and machine learning technologies to offer more natural, interactive communication interfaces between humans and machines. For many applications, AI Chatbots ultimately define the customer or user experience (CX/UX). The benefits of adding a conversational interface to an application are clear and accrue quickly. In this webinar, Adrian Bowles discusses the driving forces behind the rapid adoption of AI Chatbots by enterprises.

Mobile, AI-powered Sales Enablement Platforms: Sell Smarter, Service Better

On-Demand

With: 

  • Jim Lundy, Founder, CEO and Lead Analyst at Aragon Research
  • David Keane, Founder and CEO at Bigtincan

Critical to sales success is having better prepared sales reps, and this involves making sure you have the right sales enablement tools that sales and service reps can access anywhere, anytime, to become better informed and more effectively engage with customers. Today's Sales Enablement Platforms are successfully combining disparate sales tools. In this webinar, we will discuss how these platforms are bringing success to sales organizations.

5 Trends in Digital Transaction Management: Automation and Transformation Are Key

On-Demand

With: 

  • Jim Lundy, CEO and Lead Analyst, Aragon Research

Digital Transaction Management is at the forefront of making the business fully digital. The guiding principle of DTM is paper to digital. The challenge for many enterprises is focusing on a Digital Transformation strategy, yet many miss the step involving DTM. As DTM grows, it is offering more to enterprises both internally, but more importantly, externally. This webinar presents 5 major trends in Digital Transaction Management that focus on automation and transformation.

Aragon Research's 10 Tech Trends for 2017

On-Demand

With: 

  • Jim Lundy, CEO and Lead Analyst, Aragon Research

2017 may be the year of automation and machine learning, as tech titans and startups alike rollout chatbots and new digital assistants. IoT continues to come online and so does the demand for video in the enterprise. In this webinar, Jim Lundy covers the top 10 technology trends you need to know for 2017.

Collaboration Unleashed: Making the Case for Digital Work with Work Platforms

On-Demand

With: 

  • Jim Lundy, CEO and Lead Analyst, Aragon Research

One of the biggest incentives to go digital is to simplify work. Analog processes, are replaced by automated and predictive technology when a company decides to implement digital imperatives. New work platforms are coming online that consolidate all of the tools needed to get work done and share knowledge, fostering increased productivity and seamless collaboration. Watch this recording as Jim Lundy makes the case for work platforms and how to tap into the full collaboration potential of your enterprise.

Digital Transformation in Sales: How to Get Ahead

On-Demand

With: 

  • Jim Lundy, CEO and Lead Analyst, Aragon Research

The new race in sales is to digitize the sales process. Sales professionals are seeking new and better technologies that will give them a competitive advantage over their competitors. In this webinar, Jim Lundy shares how digital selling goes beyond just mobile devices and how sales professionals are closing deals remotely with video and with emerging sales technologies.

Dealing With Digital Disruption: The Rise of the Digital Business Platform

On-Demand

With: 

  • Jim Sinur, VP and Research Fellow, Aragon Research

There’s a lot of buzz around Digital - about going Digital, about leaving analog processes behind, about embracing the Future of Work. What is lacking in many of these conversations is a practical way to create a plan that enterprises can implement that would enable them to digitally transform. This is an imperative; the longer an enterprise waits to begin their digital journey, the more revenue, profitability, and market valuation they will lose. The Digital World requires a new business model. In this webinar, Jim Sinur introduces the Digital Business Platform.

Top 10 Predictions for the Digital Workplace, 2016

On-Demand

With: 

  • Jim Lundy, CEO and Lead Analyst