Summary

Aragon Research releases its seventh Aragon Research Globe™ for Intelligent Unified Communications and Collaboration (iUC&C) that examines 14 major providers. The race to AI is here, and besides intelligence and assistants to help people get work done, agents will be using UC&C platforms to communicate with humans in ways we have not seen before. Omni-channel communications that include video, chat, and voice are powering the rise of integrated communications, which are crucial to business applications and processes. Increasingly, AI-based Intelligent Assistants will power UC&C platforms.