How AI Augments Business and Consumer Roles

by Jim Sinur

The topic of AI is met with both hype and fear, but the truth is that AI is here to assist you. Chatbots, for example, seem fairly simplistic at first glance, but they continue to evolve beyond improving operational efficiency. Now they are assisting in improving employee efficacy, processes, and enterprises.

AI can have a significant impact on consumers, enterprises, and overall relationships. This blog is an overview of how AI assists us in our basic roles.

Machine Learning and Chatbots

By adding machine learning to natural language-capable bots or software applications, the game levels up to something far more interesting, as do business outcomes.

The use of deep learning (the ability for an application to learn on its own) continues to expand the possibilities. Combined with cognitive capabilities—which provide knowledge and wisdom for information and data—the game can be changed. With AI, there is greater opportunity for conversations with others via chatbot to become smoother, faster, and more productive.

AI for Consumers

Every one of us plays the role of consumer on frequent basis. Often, we must interact with organizations regarding their products or services, and these interactions sometimes leave us numb at best or upset at worst. We are often forced to deal with organizations in a generalized way via antiquated customer service systems which leave us having to sort through the artificial boundaries created by specialties. Here is where AI comes into play. 

A Smarter Customer Journey

 

Imagine if an organization could create a seamless experience that takes personal history and needs into consideration. AI can help create exactly this kind of engagement model.

Organizations need to find the right department in replacement audio response units and start using compound AI to treat customers as they expect—or demand—to be treated. This means that call centers need to boost their knowledge and context intelligence to service you with excellence by leveraging AI.

Enterprise Efficacy 

Most of us fulfill employee roles inside of organizations whether or not we are in a management position. Today, we are only as good as our skills and experience. That said, consider the possibilities if AI could assist you in handling basic administrative tasks like calendar managing and inbox sorting, and could provide responses for you by leveraging machine learning.

AI could fulfill the role of a knowledge assistant that provides expert knowledge, options, and action plans that consider a balance of dynamic and conflicting goals. AI can enhance and augment  your base skills and knowledge which will add to your experience base. AI helps your role as you act on behalf of an organization and interact with peers, partners, prospects, and patrons.

Boost Your Relationship IQ

We all participate in a significant number of relationships on a daily basis. Think about the advantages of having a digital assistant supplied with critical knowledge that could guide you through interpersonal situations and provide behavioral choices. Wouldn’t we all benefit from becoming a better partner?

In social situations, AI could communicate via earpiece suggestions for etiquette and discussion points for any given context. AI could be especially useful in business settings when navigating controversial subjects; it could suggest answers to politically sensitive subjects to avoid creating conflict. Even people who are introverts could be given advice on how to interact with others under uncomfortable circumstances. Digital assistants at work will put people on more equal footing in business and social situations.

Put the Best You Forward

We all want to be the best version of who we view ourselves to be. You might aspire to be the kindest human on the planet, and seek out opportunities to serve others in your spare time. Service to others is done on an experiential basis—by learning as you go.

By leveraging AI, you would be able to thoroughly explore the internet to find countless volunteer opportunities or even careers in philanthropy. An AI-based digital assistant could help you sort through thousands of readings to net out potential outcome paths to give you alternative plans to reach your goal, done your way.

Bottom Line

AI has the real opportunity to assist you in ways that are quite desirable and obtainable in the near future. The key is to be aware of its potential impacts on the business and people, and thoroughly testing AI technology before the implementation phase.