The Aragon Research Globe™ for the Intelligent Contact Center, 2022

Research Note

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Summary

Aragon Research releases its fourth Aragon Research Globe™ for intelligent contact centers (ICCs).

The ICC market is in transition as the race to intelligence and integration with UC&C platforms drive consolidation. As digital labor continues to grow, the 15 major vendors in this report are offering different levels of virtual agent capabilities.

 

Research Note Details

Topic: Intelligent Contact Center
Issues: : Who are the intelligent contact center providers and how will they evolve?
Research Note Number: 2022-36
Length: 37 pages
File Size: 1 MB
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research
Authors:

Jim Lundy
 
Jim Lundy, CEO and Lead Analyst