Conversational AI solutions are rapidly evolving due to the introduction of generative AI technology with neural network powered large language models.
Aragon’s third Aragon Research Globe™ for Conversational AI examines 21 major providers in a market where use cases are continuing to expand.
Introduction
2023 is a transformational year for conversational AI as technology providers embraced advancements in natural language processing (NLP) powered by neural network large language models (LLMs) trained with massive amounts of data.
Throughout the year, we saw an expansive roll-out and adoption of offerings from technology providers with these advanced conversational AI technologies across industry verticals. This trend is accelerating, and we expect almost every product or service vendor to become involved in this trend in some way over the next several years and beyond.
