A shift is occurring: business apps are coming to the forefront and combining different technologies to offer new functions that business users want. More pure SaaS-based applications are coming online, and this is causing overlap in the enterprise. Business leaders should be on the hunt for outcome-based applications, which include technologies and applications that are still in the Emerge Arc of the 2018 Technology Arc for the Digital Workplace.
The need for a modern experience for candidates, and for new and long-term associates, means that HR and learning teams will need to take steps to update their offerings. In some cases, new offerings can be deployed that augment existing systems and processes. The Technology Arc for Learning and HCM will help enterprises evaluate the technologies that will create a better employee experience.
The Technology Arc for Sales and Marketing can help enterprises address the dilemma of when and how to evaluate technologies that make up the growing suite of tools and platforms for each respective buying center. The new technologies for 2018 should not be ignored, particularly new applications that are powered by Machine and Deep Learning.
The Technology Arc for Digital Transaction Management and Enterprise Content Management can help enterprises address the dilemma of when and how to evaluate content-related business processes. DTM is one of the newer approaches to dealing with legacy paper processes, and it can have some of the biggest ROIs.