October 28, 2025
Author: Jim Lundy
October 20, 2025
Teams Under Attack: Microsoft sounds Alarm
By Jim Lundy Teams Under Attack: Microsoft sounds Alarm The rise of hybrid work has transformed Microsoft Teams into an essential business hub, but this rapid adoption has created a new, high-value target for cybercr
AI Assistants: The New Digital Workforce
By Jim Lundy AI Assistants: The New Digital Workforce A new wave of AI is transforming the workplace, not just through automation, but by providing personalized assistance to every employee. The market for
Agentforce: Redefining the Agentic Enterprise
By Jim Lundy Agentforce: Redefining the Agentic Enterprise Salesforce is ushering in a new era of business, one where humans and AI agents collaborate seamlessly. On October 14, 2025, at Dreamforce, Salesfo
October 19, 2025
Sprinklr: The Agentic CX Revolution
By Jim Lundy Sprinklr: The Agentic CX Revolution The customer experience (CX) market is facing a critical inflection point, moving beyond simple automation to genuine digital transformation. Customers now
October 14, 2025
Aragon Research Announces Hot Vendors Part II
By Jim Lundy Aragon Research Announces Hot Vendors Part II The enterprise technology landscape is rapidly being reshaped by the evolution of AI. Autonomous systems, intelligent content platforms, and AI-pow
October 10, 2025
Gemini: Google’s Update to Stop OpenAI
By Jim Lundy Gemini: Google's Update to Stop OpenAI The enterprise AI battlefield has a new major contender with the launch of Google's Gemini Enterprise. With pricing set to directly challenge Microsoft 36
OpenAI’s AgentKit Aims to Dominate the Market
By Jim Lundy OpenAI's AgentKit Aims to Dominate the Market The race to build and deploy intelligent AI agents is heating up significantly. While the concept isn't new, the tools to build them have bee
October 5, 2025
Aragon vs. Gartner: The Fight for Future Insights
By Jim Lundy Aragon vs. Gartner: The Fight for Future Insights In a crowded market for technology research and advisory, it can be difficult to distinguish one firm from another. Many enterprises default
Agentic Commerce: The Google vs. OpenAI Battle
By Jim Lundy Agentic Commerce: Google and OpenAI on a Collision Course The race to define the operating system for AI is expanding into a new, critical territory: commerce. Just two weeks after Google annou
September 30, 2025
Contentsquare Automates Analytics with AI Agent
By Jim Lundy Contentsquare Automates Analytics with AI Agent For years, the promise of digital analytics has been hampered by a single, persistent problem: data overload. Following the introduction
Shopify Unlocks Conversational Commerce with OpenAI
By Jim Lundy Shopify Unlocks Conversational Commerce with OpenAI The way consumers discover and purchase products is in a constant state of flux, moving from physical stores to web browsers
September 26, 2025
DeepSeek’s New Model Shows Promise and Problems
By Jim Lundy and Adam Pease DeepSeek's New Model Shows Promise and Problems The pace of innovation in artificial intelligence continues to accelerate, with new and updated models being relea
OpenAI’s Trillion-Dollar Bet on Data Centers
By Jim Lundy OpenAI's Trillion-Dollar Bet on Data Centers In a move that lays bare the immense resource requirements of leading-edge AI, OpenAI has pulled back the curtain on its plans for a vast, globa
Anthropic: Now an AI Option in Microsoft Copilot
By Jim Lundy Anthropic: Now an AI Option in Microsoft Copilot The world of generative AI is rarely static, with new models and capabilities emerging at a breathtaking pace. In a significant market devel
September 21, 2025
Nvidia’s $5B Bet on Intel: What It Means
By Jim Lundy Nvidia's $5B Bet on Intel: What It Means In a move that sent shockwaves through the semiconductor industry, the undisputed leader in AI chips has invested heavily in its struggling rival. N
RingCentral Buys CommunityWFM to Bolster RingCX
By Jim Lundy RingCentral Buys CommunityWFM to Bolster RingCX The nature of work in the contact center is undergoing a fundamental shift, expanding from a purely human workforce to one that blends people
September 19, 2025
Britive Tackles Agentic AI’s Identity Crisis
By Jim Lundy Britive Tackles Agentic AI's Identity Crisis The rise of autonomous AI agents, capable of executing tasks and accessing sensitive data, is creating a monumental security blind spot
September 18, 2025
Copilot Agents: Microsoft’s Automation Play
By Jim Lundy Copilot Agents: Microsoft's Automation Play The initial wave of generative AI assistants brought a powerful, yet generic, new capability to the enterprise. While useful, the true potential of AI is u