August 14, 2025
Author: Paula Quiroz
Smart Communications Bets on AI Orchestration with Pendula Acquisition
By Jim Lundy Smart Communications Bets on AI Orchestration with Pendula Acquisition The landscape of customer engagement is littered with fragmented interactions and incomplete journeys, much to the frustra
Clari and Salesloft Merge: A Strategic Move in the Age of AI Agents
By Jim Lundy Clari and Salesloft Merge: A Strategic Move in the Age of AI Agents The technology market’s consolidation continues to produce new powerhouses, and the sales technology sector just witnessed a la
August 13, 2025
Are You Ready for a Cognitive AI Agent Workforce?
By Betsy Burton Are You Ready for a Cognitive AI Agent Workforce? I have been noticing a lot of focused technology providers are starting to support specialized types of "AI agents.” In fact, HMX Corporat
August 7, 2025
Microsoft Fires the Starting Gun: GPT-5 Arrives in Copilot on Day One
By Jim Lundy Microsoft Fires the Starting Gun: GPT-5 Arrives in Copilot on Day One The pace of innovation in artificial intelligence is relentless, but the speed at which that innovation reaches the enterpr
The Race to AGI: Why OpenAI’s GPT-5 Portfolio is its Boldest Move Yet
By Jim Lundy The Race to AGI: Why OpenAI's GPT-5 Portfolio is its Boldest Move Yet The world of AI never stands still, but some moments create larger waves than others. We are in the middle of one of those
August 6, 2025
“No One is Around”: The Three Words That Kill Your Customer’s Engagement
By Betsy Burton "No One is Around": The Three Words That Kill Customer Engagement We've all been there. You have a question, a potential partnership idea, or a problem that needs solving. You go to a compan
The $1.5B Play: Why Salesforce and ServiceNow Need Genesys’ Contact Center Empire
By Jim Lundy The $1.5B Play: Why Salesforce and ServiceNow Need Genesys' Contact Center Empire In a blockbuster move, Salesforce and ServiceNow have poured a combined $1.5 billion into Genesys, the AI-powered
Google Introduces New Suite of AI Agents for Data Professionals
By Betsy Burton Google Introduces New Suite of AI Agents for Data Professionals August 5, 2025, Google announced it is expanding its suite of AI tools with the introduction of the Gemini Data Agents APIs and a
August 5, 2025
OpenAI’s Open Source Gambit: A Return to its Roots?
By Adam Pease OpenAI's Open Source Gambit: A Return to its Roots? OpenAI, a company that has faced criticism for shifting from its non-profit, open-source origins to a more closed, commercial model, has jus
Google’s Genie 3: A Training Ground for AGI
By Jim Lundy Google's Genie 3: A Training Ground for AGI Genie 3, Google DeepMind's latest foundation world model, is being hailed as a critical step toward artificial general intelligence (AGI). It goes beyond
July 31, 2025
Microsoft Hits $4 Trillion as AI-Fueled Cloud Growth Takes Share
By Jim Lundy Microsoft Hits $4 Trillion as AI-Fueled Cloud Growth Takes Share Microsoft has officially joined the ultra-exclusive $4 trillion market capitalization club, a milestone powered by a blockbuster
GPT-5: The Next Big Test for Scaling in AI
By Adam Pease GPT-5: The Next Big Test for Scaling in AI The AI sector is bracing for its next major milestone. GPT-5, OpenAI’s anticipated successor to GPT-4.5, is expected to arrive in early August. Ind
July 30, 2025
Google’s NotebookLM Just Built a Mind Map in One Click—And It’s a Game-Changer
By Jim Lundy Google's NotebookLM Just Built a Mind Map in One Click—And It's a Game-Changer In the daily deluge of information, the real challenge isn't access, but synthesis. How can we quickly grasp the
Palo Alto Networks Buys CyberArk: A Bold Move into Agentic Identity and Security
By Jim Lundy Palo Alto Networks Buys CyberArk: A Bold Move into Agentic Identity and Security In a move that will reshape the cybersecurity landscape, Palo Alto Networks has announced its definitive agreeme
Amazon Announces Enhancements to Nova Models
By Betsy Burton Amazon Announces Enhancements to Nova AI Models On July 16, 2025, Amazon announced significant new customization capabilities for Amazon Nova AI models in Amazon SageMaker AI. This update pro
Meta’s Superintelligence Talk: A Strategic Play or Just Hot Air?
By Jim Lundy Meta's Superintelligence Talk: A Strategic Play or Just Hot Air? The race for AI dominance has never been more intense, with tech giants pouring billions into research and talent. Amid this fre
What is Scaling AI?
What is Scaling AI? Artificial Intelligence (AI) has rapidly moved from the realm of academic research and experimental projects into a transformative force reshaping industries worldwide. However, the true power of A
July 29, 2025
Freed’s Growth Highlights a New Battleground: The Commoditization of AI Medical Scribes
By Jim Lundy Freed's Growth Highlights a New Battleground: The Commoditization of AI Medical Scribes Physician burnout has been a critical issue in healthcare for decades, largely driven by an overwhelming administrative