Business Outcome-Driven Performance Metrics Framework

Research Note

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Technology-enabled investments today are more about evolving and transforming the organization’s business model, people, culture, and business ecosystem than just about the IT organization and technology. This means measuring the value and impact of these investments has become even more complex. In fact, the majority of organizations have either no or limited business outcome metrics, which means it is impossible for organizations to track of demonstrate the impact and business value of these investments.

In this note, we highlight Aragon Research’s Business Outcome-Driven Performance Metrics Framework and provide a real-world example to help executives and leaders define a set of metrics that can be used to communicate the value of the investments to management, their impact to peers, and inspire their teams.

Research Note Details

Topic: Digital Business Strategy and Architecture
Issues: How do effective organizations support a high impact digital business strategy?
Research Note Number: 2019-42

Length: 11 pages
File Size: 443 KB 
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research

Betsy Burton

Betsy Burton, VP Research and Aragon Fellow