June 26, 2025
Blogs
Freshworks Unveils Freddy Agentic AI
By Betsy Burton Freshworks Unveils Freddy Agentic AI June 11, 2025, Freshworks unveiled the next evolution of its Freddy AI platform—now rebranded as the Freddy Agentic AI Platform—at its annual Refresh e
June 25, 2025
Google Veo 3 Lands in Canva: Marketers Must Embrace Generative Video
By Jim Lundy Google Veo 3 Lands in Canva: Marketers Must Embrace Generative Video For years, creating high-quality video has been the domain of specialists with technical skills and expensive software. This barrier has c
AI Isn’t Coming, It’s Here: Britive and Responsive Call for Adoption
By Jim Lundy AI Isn't Coming, It's Here: Britive and Responsive Call for Adoption For years, enterprise leaders have discussed artificial intelligence in future terms—a distant wave of innovation to prepare f
Beyond the Stethoscope: Abridge’s AI Notetaking Funding Signals a New Era in Medicine
By Jim Lundy Beyond the Stethoscope: Abridge's AI Notetaking Funding Signals a New Era in Medicine The relentless pace of medical practice has long been shadowed by a mountain of paperwork, diverting physicians
June 24, 2025
Salesforce Agentforce 3: Tackling AI’s Scaling Problem, But Key Parts are “Coming Soon”
By Jim Lundy Salesforce Agentforce 3: Tackling AI's Scaling Problem, But Key Parts are "Coming Soon" The initial frenzy of deploying AI agents is giving way to a more sober reality: making them work at an e
June 19, 2025
Contentstack’s Bold Leap: Native Audience Insights Reshaping the DXP and CXP Landscapes
By Jim Lundy Contentstack's Bold Leap: Native Audience Insights Reshaping the DXP and CXP Landscapes The content and digital experience landscape is in constant flux, with enterprises grappling to deliver t
NICE Unleashes CXone Mpower Agents: Agentic AI comes to CX
By Jim Lundy NICE Unleashes CXone Mpower Agents: Agentic AI comes to CX The evolution of Artificial Intelligence continues to reshape how enterprises interact with their customers, pushing the boundaries be
AI Paradox: Smarter Records, Sharper Risks
By Betsy Burton AI Paradox: Smarter Records, Sharper Risks As professionals in demanding fields—from medicine to emergency services—embrace AI, we're seeing a significant shift in how critical informati
Enterprise Content Management is Dead. Long Live Intelligent ECM!
By Jim Lundy Enterprise Content Management is Dead. Long Live Intelligent ECM! It feels like a lifetime ago, yet I remember it clearly. Twenty-one years ago, while helping to lead a team at Gartner, we defi
June 18, 2025
The Scale AI Shift: Meta’s Strategic Bet Amidst Market Realignment
By Jim Lundy The Scale AI Shift: Meta's Strategic Bet Amidst Market Realignment The artificial intelligence (AI) landscape is witnessing a significant reconfiguration, with recent developments surrounding S
To Live and Die In AI Part II: The Sobering Collapse of Builder.ai
By Jim Lundy To Live and Die In AI Part II: The Sobering Collapse of Builder.ai The technology world is often enamored with tales of meteoric rises, but the spectacular fall of a celebrated startup can offe
June 13, 2025
iPadOS 26: The iPad’s Full-Scale Assault on Laptop Utility
By Jim Lundy iPadOS 26: The iPad's Full-Scale Assault on Laptop Utility After its recent WWDC 2025 event, Apple described its upcoming iPadOS 26 update as “the biggest iPadOS release ever.” This is not
June 12, 2025
Databricks Unveils Lakebase Operational AI Database
By Betsy Burton Databricks Unveils Lakebase Operational AI Database June 11, 2025, Databricks officially launched Lakebase during its Data + AI Summit in San Francisco. Databricks is positioning Lakebase as
Zoom Virtual Agent 2.0: The Evolution of Self-Service Through Agentic AI
By Jim Lundy Zoom Virtual Agent 2.0: The Evolution of Self-Service Through Agentic AI The landscape of customer service is in constant flux, driven by rising customer expectations and the relentless pursuit
Apple’s AI Gambit: On-Device LLMs Now Free for Developers, Reshaping the App Landscape
By Jim Lundy Apple's AI Gambit: On-Device LLMs Now Free for Developers, Reshaping the App Landscape Apple's recent Worldwide Developers Conference (WWDC25) delivered a significant announcement that reverberates
European AI Ascends: Perplexity and NVIDIA Powering Local Models onto the Global Stage
By Jim Lundy European AI Ascends: Perplexity and NVIDIA Powering Local Models onto the Global Stage The concept of "sovereign AI" is gaining significant traction, particularly in Europe, as nations seek to cultivate
June 11, 2025
Cisco Live Unleashes AI Power: Secure Infrastructure, AgenticOps, and Streamlined Management
By Jim Lundy Cisco Live Unleashes AI Power: Secure Infrastructure, AgenticOps, and Streamlined Management Cisco Live 2025 delivered a clear message: the future of IT is AI-driven, and Cisco is building the
Cisco AI Canvas: The Network Assistant That Sees, Thinks, and Acts
By Jim Lundy Cisco AI Canvas: The Network Assistant That Sees, Thinks, and Acts Cisco Live 2025 unveiled a groundbreaking advancement for network operations: Cisco AI Canvas. More than just a dashboard, AI