July 19, 2019
Blogs
July 18, 2019
Smart Communications Buys Intelledox As WCA Heats Up
by Jim Lundy The workflow and content automation (WCA) market is heating up. Earlier this year, Dropbox acquired WCA provider HelloSign and today, Smart Communications announced that it is buying Intelledox for an undis
July 17, 2019
Seven Questions with Reltio’s Anastasia Zamyshlyaeva
Welcome back to our Women in Tech blog series, where we highlight notable and accomplished women in the technology sector. This interview is with with Anastasia Zamyshlyaeva, who won the 2018 Aragon Research Women in Te
The Next Evolution in Customer Experience (CX)
by Betsy Burton I recently spoke with a large manufacturing organization that was working on a technology-enabled strategy to manage its customer experiences across their organization. The company had multiple different l
Your Conversations Aren’t Private Around Google Assistant
by Samra Anees As more voice-controlled systems come online, there are growing privacy concerns surrounding how our devices listen to us—even when we are unaware and when they are not being used. As we have seen in th
July 10, 2019
Zoom’s Mac Security Problem and a Fast Response
Updated on July 11th 2:02 PM PDT by Jim Lundy The latest news adds to the growing story about security with Zoom video conferencing. The discovery that Zoom installs a server on Macs was a shocking revelation. This r
Aragon/Lifesize Podcast: Interview with Michael Helmbrecht and Jim Lundy about Security in Business Meetings
(Aragon Live Podcast) – In this episode Michael Helmbrecht, COO at Lifesize, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss the importance of security in business meetings. Security is an a
July 9, 2019
Cisco Doubles Down on AI with Cognitive Collaboration
by Jim Lundy For many, it came as a surprise last year when Chuck Robbins hired Cisco Board Member Amy Chang to run the Collaboration group. While Amy had been a Cisco Board member, she also had a small start-up called
July 8, 2019
Which Is Growing Faster: Customer Support Systems or Our Expectations?
by Kalyn Stockman I can think of many unpleasant experiences I, an everyday customer, have had with customer support systems. You know, the ones where you’re on hold for thirty minutes, receiving automated messages th
July 5, 2019
Digital Transformation In Financial Services: Putting Customers First
Today, customers want an interactive digital experience that is quick and seamless from beginning to end. That experience in the financial services sector should be no exception. by Emily Tran Enterprises have shift
June 28, 2019
Workplace Security And The Role of Video Analytics
HR and Security leaders should adopt video analytics to add an extra layer of safety and security in their workplace. by Jim Lundy There was an unfortunate tragedy in Morgan Hill, CA this week: a shooting at a Ford
Can Facebook Be Trusted In the Enterprise After Spying On Teens?
by Jim Lundy As reported widely by TechCrunch earlier this year, Facebook announced that it was ending its practice of using its VPN Tool Onavo to spy on teenagers. This came after Apple forced the issue by revoking the
June 26, 2019
Digital Platform Market Bifurcates Into DBP and Solution
by Betsy Burton As Jim Lundy and I have started working toward an update to our Digital Business Platform Globe, we are finding that most technology providers say that they have some form of a “digital platform.” Th
June 25, 2019
Business Leaders Should Be Wary Of Crowdsourced Technology Reviews
by Jim Lundy In 2016, I was approached by an employee of crowdsourced review site G2 Crowd asking me to do a paid review for some software offerings. I declined and posted the invite on LinkedIn. Since that time, a numb
June 21, 2019
Do You Know Where Your Face Is Going?
by Emily Tran What is the line between using technology to make our society secure without living in a security state? Have we already crossed it with facial recognition? San Francisco, one of the most tech-friendly
A Critical Look at The US Artificial Intelligence Initiative Act
by Adrian Bowles In May, US Senators Heinrich (D-NM), Portman (R-OH), and Schatz (D-HI) introduced a bill–S. 1558 The Artificial Intelligence Initiative Act–proposing a national strategy for AI with a $2.2 Billion i
Activision Blizzard Games CTO: Stop the Bad Guys with Trust Circles
by Jim Lundy At the first annual Fuze Flex Summit on June 5th, I interviewed Pavel Murnikov, the CTO of Activision Blizzard Games. His 100 person team helps to ensure the safety and security of the overload online profe
Aragon/RingCentral Podcast: Interview with Jim Lundy and Neha Mirchandani about Customer and Employee Engagement
(Aragon Live Podcast) – In this episode, RingCentral's Neha Mirchandani, and Jim Lundy, CEO and Lead Analyst at Aragon Research, discuss how to incorporate customer engagement and employee engagement.
Are Mergers And Acquisitions In the Tech Sector Stifling Innovation?
by Adrian Bowles With all the mergers and acquisitions (M&A) in the tech sector recently, I think it is important to consider the impact of M&A on innovation. In the US, acquisitions are regulated in order to pr
June 20, 2019