The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC), 2024

The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC), 2024

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Research Note

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Summary

Aragon Research releases its second annual Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC).

This report covers 20 major providers in this market and reports specifically on their conversational AI offerings as well as some overall trends Aragon sees in 2024 and beyond.

Introduction

The Aragon Research Globe™ for Conversational AI in the ICC covers 20 providers that are including conversational AI technology within their intelligent contact center offerings or providing solutions focused exclusively for the ICC.

This Globe focuses on the set of companies that are either major established players or that are demonstrating innovation in this market.

Research Note Details

Topic: Conversational AI in the ICC
Issues: Who are the providers of Conversational AI solutions for the Intelligent Contact Center and how do they compare?
Research Note Number: 2024-05
Length: 36 pages
File Size: 2.5 MB
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research
Authors:

Craig Kennedy

 

Craig Kennedy Sr. Director of Research