Generative AI in Customer Service: Three Opportunities and Challenges

Research Note

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Summary

Generative AI and the rise of large language models (LLMs) have provided organizations with a new way to reach out to their customers. In this Research Note, we discuss three ways that generative AI can be used to power up customer communications in 2024.
 

Research Note Details

Topic: Generative AI
Issue: How can generative AI transform and optimize customer communications? 
Research Note Number: 2024-34

Length: 7 pages
File Size:  1.5 MB
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research
Authors:

Adam Pease Headshots 012920 3 244x300 1 e1709305714231

 

Adam Pease, Associate Analyst & Editor

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