The Aragon Research Globe™ for the Intelligent Contact Center for SMB, 2025

Research Note

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Summary

Aragon Research releases its second Aragon Research Globe™ for intelligent contact centers (ICCs) in Small and Medium Businesses (SMB). The ICC market has shifted, and with a focus on Generative AI to power virtual agents, the time is now to transform the contact center. For SMB buyers, modernization and automation are key priorities.

 

 

 

Research Note Details

Topic: Intelligent contact center, Small and Medium Businesses (SMB)
Issue: Who are the intelligent contact center providers for SMB and how will they evolve?

Research Note Number: 2025-07
Length: 29 pages
File Size:  1.5 MB
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research

Authors:

Jim Lundy

Jim Lundy, CEO, Founder, & Lead Analyst

 

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