Business and IT Glossary > Artificial Intelligence (AI) Agents
AI Agents
Artificial intelligence-powered Agents or AI Agents- are a class of intelligent agents that use natural language processing (NLP) and Generative AI to interact with humans and machines to accomplish specific tasks.
Furthermore, an AI Agent is software that accepts user input in Natural Language (via text or speech), interprets the input using Natural Language Understanding (NLU) technology, and responds with a Natural Language output, or by emitting an event trigger to a system to take action.
While a basic Agent can do tasks such as answer questions, an AI Agentic Agent can accomplish complicated tasks, such as doing a merchandise return or scheduling travel that may involve multiple AI Agents and humans - also called Human-in-the-loop
