Voice Technology - Business and IT Glossary

Voice technology is a growing technology that involves a computer’s ability to recognize spoken words and put out appropriate responses. It uses artificial intelligence and voice recognition technology.

Voice technology is often integrated into assistant-like platforms such as Amazon Echo and Apple’s Siri. These are smart devices that can communicate with and serve consumers through speech-based interactions. They receive verbal commands and reply with an automated verbal response or by performing an action, overall intending to meet the consumer's demand.

It should be noted that recent voice technology innovations have lead to consumer privacy issues. The speech recognition capabilities of voice technology devices concern consumers due to the possibility of their conversations being recorded and used by businesses without their awareness.