Hot Vendors in AI for the Contact Center, 2022

Real-Time Intelligence Is Accelerating Productivity

Research Note

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Summary

The contact center is evolving through the rise of real-time solutions and the power of artificial intelligence. Aragon has identified several vendors in the intelligent contact center that are making a difference in the market.

Identified vendors: 

Balto
Convoso
Cresta

Introduction

In a world increasingly defined by hybrid work, contact centers are learning to adapt to new challenges for management and leveraging new innovations in artificial intelligence (AI) to accelerate their operations. The contact center AI market is adapting to a post-pandemic world by offering business leaders more choices in how to support their live agents, and bringing new innovations, such as real-time analytics and coaching, to the table.

In this Research Note, we review trends that are defining the contact center in 2022 and evaluate 3 providers that are making a difference in this market.

 

Research Note Details

Topic: AI for the Contact Center
Issue: Who are the vendors that are making a difference in contact center AI?
Research Note Number: 2022-18

Length: 11 pages
File Size: 2.5 MB
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research
Authors:

Craig Kennedy 2 -

Craig Kennedy, Sr. Director of Research

Adam Pease Headshots 012920 3 244x300 1 -

Adam Pease, Associate Analyst and Editor

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