Hot Vendors™ in Conversational AI, 2018

Research Note

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The age of humans having to learn arcane commands and think like machines in order to benefit from the latest technologies is over.

Conversational AI—the technologies behind application interfaces that accept human input in Natural Language as text or voice and produce context-appropriate responses—is the ubiquitous choice for personal devices and is becoming increasingly popular in enterprise applications from Contact Centers to maintenance and repair operations.

Conversational AI uses Natural Language Processing (NLP) and Machine Learning (ML) technologies to provide a more interactive and engaging Human-Computer Interface (HCI). For many applications, Conversational AI will define the customer or user experience. In the context of enterprises, its significance cannot be overstated. Conversational AI is on track to enable more effective employees, processes, and enterprises.

Our four 2018 Hot Vendors in Conversational AI showcase the potential for this technology to transform the relationship between an enterprise and its customers or employees.

Identified Vendors:



Research Note Details

Topic: Conversational AI Interfaces
Issue: What is new for Conversational AI development tools and service providers and how will the market evolve?
Research Note Number: 2018-29

Length: 10 pages
File Size: 30.3 MB
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research


Adrian Bowles, Vice President of Research and Lead Analyst at Aragon Research

Aragon Analyst Jim Lundy

Jim Lundy, CEO of Aragon Research