Hot Vendors™ in Conversational Intelligence, 2019

Research Note

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Summary

The emerging conversational intelligence market is enabling organizations to predict customer or prospect behavior by using AI-based voice analytics. Aragon identifies four Hot Vendors that are making a difference with their conversational intelligence offerings.

Human-to-human conversations are still one of the dominant forms of communication and collaboration today. However, most organizations are not able to utilize this potentially valuable resource as an asset because they have no methods to analyze these conversations. As a result, these conversations are lost as a potential source of new business, innovations, operations, and insights.

Identified Vendors: 

Chorus.ai
ExecVision
Gong
Invoca

Research Note Details

Topic: Conversational Intelligence
Issue: Who are the conversational intelligence providers and how are they changing the market?
Research Note Number: 2019-17

Length: 10 pages
File Size: 2.3 MB
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research
Authors:

Aragon Analyst Jim Lundy

Jim Lundy, CEO of Aragon Research

Samra Anees

Samra Anees, Associate Analyst