Hot Vendors™ in Conversational Intelligence, 2019

Research Note

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The emerging conversational intelligence market is enabling organizations to predict customer or prospect behavior by using AI-based voice analytics. Aragon identifies four Hot Vendors that are making a difference with their conversational intelligence offerings.

Human-to-human conversations are still one of the dominant forms of communication and collaboration today. However, most organizations are not able to utilize this potentially valuable resource as an asset because they have no methods to analyze these conversations. As a result, these conversations are lost as a potential source of new business, innovations, operations, and insights.

Identified Vendors:

Research Note Details

Topic: Conversational Intelligence
Issue: Who are the conversational intelligence providers and how are they changing the market?
Research Note Number: 2019-17

Length: 10 pages
File Size: 2.3 MB
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research

jim lundy author - Hot Vendors in Conversational Intelligence, 2019

Jim Lundy, CEO of Aragon Research

samra anees author 150x150 - Hot Vendors in Conversational Intelligence, 2019

Samra Anees, Associate Analyst