Hot Vendors™ in Conversational Intelligence, 2019
The emerging conversational intelligence market is enabling organizations to predict customer or prospect behavior by using AI-based voice analytics. Aragon identifies four Hot Vendors that are making a difference with their conversational intelligence offerings.
Human-to-human conversations are still one of the dominant forms of communication and collaboration today. However, most organizations are not able to utilize this potentially valuable resource as an asset because they have no methods to analyze these conversations. As a result, these conversations are lost as a potential source of new business, innovations, operations, and insights.
Research Note Details
Topic: Conversational Intelligence
Issue: Who are the conversational intelligence providers and how are they changing the market?
Research Note Number: 2019-17
Length: 10 pages
File Size: 2.3 MB
File Type: Portable Document Format (PDF)
Publisher: Aragon Research
Jim Lundy, CEO of Aragon Research
Samra Anees, Associate Analyst