2024-27 Hot Vendors in Intelligent Contact Center

Research Note

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Summary

The ICC market has shifted, and with a focus on Generative AI to power virtual agents, the time is now to transform the contact center. As digital labor continues to grow, Aragon identifies three Hot Vendors that are making a difference.

 

 

Research Note Details

Topic: Intelligent Contact Center
Issue:

Who are the emerging vendors in intelligent contact center (ICC)?

Research Note Number: 2024-27
Length: 12 pages
File Size:  1.5 MB
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research

Authors:

Jim Lundy

Jim Lundy, CEO, Founder, & Lead Analyst

 

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