Hot Vendors in the Intelligent Contact Center, 2022

Hot Vendors in the Intelligent Contact Center, 2022

Omnichannel Communications Drives a Better Customer Experience

Research Note

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Summary

The intelligent contact center is transforming through the emergence of new platforms powered by omnichannel communications. Aragon has identified four vendors in the intelligent contact center that are making a difference in the market.

Identified vendors:

Bright Pattern

Gladly

Intradiem

LiveVox

Introduction

The intelligent contact center (ICC) is transforming in many ways as new technologies and platforms make it possible for organizations to manage their contact centers faster, smarter, and more easily.

In this Research Note, Aragon reviews four Hot Vendors in the intelligent contact center, and considers trends in the market more broadly. 

Research Note Details

Topic: Intelligent contact center (ICC)
Issue: Who are the vendors that are making a difference in the intelligent contact center?
Research Note Number: 2022-30

Length: 10 pages
File Size: 2.4 MB
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research
Author:

Adam Pease Headshots 012920 3 244x300 1 - Hot Vendors in the Intelligent Contact Center, 2022

Adam Pease, Associate Analyst and Editor

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