The intelligent contact center is transforming through the emergence of new platforms powered by omnichannel communications. Aragon has identified four vendors in the intelligent contact center that are making a difference in the market.

Introduction

The intelligent contact center (ICC) is transforming in many ways as new technologies and platforms make it possible for organizations to manage their contact centers faster, smarter, and more easily.

In this Research Note, Aragon reviews four Hot Vendors in the intelligent contact center, and considers trends in the market more broadly.