What Is Sales Engagement?

Sales enablement tools have proliferated the digital selling market, and while they have helped sales professionals reach customers in new ways, they have led to massive application overload and workflow interruption. Because of this, Aragon predicted that the fractured sales enablement category would consolidate into the sales engagement market.

Today, some sales enablement providers are now offering a complete digital selling platform—what Aragon calls a sales engagement platform (SEP). SEPs streamline and condense digital selling tools to make it easier for sales teams to generate leads, engage with prospects, and support their customers.

Sales professionals looking to turn missed opportunities into winning numbers will benefit from leveraging a sales engagement platform.

 
How to double the sales pipeline

Aragon expects the worldwide sales engagement platform market to grow from U.S. $1.57 billion in 2017 to $5.59 billion by 2023.
 
- Jim Lundy, CEO and Lead Analyst
How to close more deals in sales

How to Improve the Sales Process

Sales engagement platforms are fully functional digital work hubs that feature several key capabilities including advanced content analytics, task automation, facilitation of communications, and automatic logging of calls, email, and engagement. Combined, these features enable faster outcomes and promote a stronger sales pipeline.

We help our customers address the following sales engagement and strategy questions:

  • Who are the vendors making a difference in sales technology?
  • What criteria should I use to evaluate emerging sales engagement platform providers?
  • How can enterprises prepare for and succeed with a digitally-enabled sales team?

Reinvigorate Your Sales Strategy

on-demand webinar

Sales Enablement: 5 Winning Strategies for 2019 

With:
Jim Lundy, CEO and Lead Analyst at Aragon Research

Complimentary Infographic

Close More Deals with a Sales Engagement Platform
 
By tracking prospect engagement with content, improving transparency, and streamlining sales processes, sales engagement platforms enable sales teams to manage their work more effectively and close more deals.

VIEW FULL INFOGRAPHIC

Featured eBook

Upgrade Your Sales Strategy

How Can Sales Teams Streamline Their Process?

Sales engagement platforms represent an advanced, role-specific digital work hub by enabling cohesive communication and collaboration, automation capabilities, and faster outcomes for sales teams.

Download your complimentary eBook to learn more about the unique benefits SEPs can provide for on-the-go sales teams and to learn more about the future of the sales engagement market, which will include sales coaching and learning and AI-based guided selling.

GET EBOOK

Sales Engagement Research

Customer-Revenue-Optimization-1

Customer Revenue Optimization: Automate Sales or Get Left Behind 
April 20, 2019

Summary: Sales executives with the organizational and intelligent support of a customer revenue optimization (CRO) methodology can improve their performance by leveraging feedback and guidance based on experience with real customer data. Read More >

The Aragon Research Globe™ for Sales Engagement Platforms, 2017

The Aragon Research Globe™ for Sales Engagement Platforms, 2019
December 13, 2018

Summary: Today, the market for SEPs continues to grow as sales teams and divisions demand easier, faster, and better ways to sell. This research note overviews the major trends and technologies driving this shift, and the key providers in the sales engagement market. Read More >

the aragon research technology arc for sales and marketing 2019 (1)

The Aragon Research Technology Arc™ for Sales and Marketing, 2019
March 29, 2019

Summary: Our third edition of the Aragon Research Technology Arc™ for Sales and Marketing will help executives decide which technologies will be most beneficial to leverage. Information contained in this report will also help in deciding when, why, and how to adopt these technologies. Read More >

The Aragon Research Visual Forecast for Sales Engagement Platforms, 2017-2023

The Aragon Research Visual Forecast for Sales Engagement Platforms, 2017-2023
October 4, 2018

Summary: Sales engagement platforms have been gaining traction with early and mainstream adopters as buyers have become more sophisticated. Aragon predicts that this market will grow at a rate that is nearly double that of other digital workplace markets. Read More >

Sales Engagement Blogs

Bigtincan Genie Sales Assistant Will Challenge Salesforce

Bigtincan Genie Sales Assistant Will Challenge Salesforce
May 9, 2019

We are in the era of shifting from chatbots to real assistants. This week in salessales engagement platform (SEP) provider Bigtincan launched Genie, a sales assistant that puts the rest of the market on notice. Read More >

People.ai and the Race to Build the Intelligent Enterprise

People.ai and the Race to Build the Intelligent Enterprise
October 29, 2018

The concept of AI-enabled sales—what Aragon calls guided selling—has yet to be truly brought to the table. However, People.ai's platform capabilities may change this by taking AI further with account intelligence. Read More >

People.ai Shifts to AI-Based Revenue Intelligence

People.ai Shifts to AI-Based Revenue Intelligence
April 12, 2019

People.ai announced its AI-based Revenue Intelligence System (RIS), which codifies and brands its mission and what it has been doing for its customers. This blog discusses some of the recent moves by People.ai. Read More >

Salesforce Einstein Voice Will Be Powered by Apple

Salesforce Einstein Voice Will Be Powered by Apple
September 26, 2018

In the race toward sales intelligence, this blog discusses the key highlights from Salesforce's Dreamforce announcement of Einstein Voice, a conversational AI-powered bot that allows for voice dictation. Read More >