Special Report: Aragon Research Hot Vendors™ for 2022 (Part I)

Part I of our Hot Vendors for 2022 recognizes noteworthy, visionary, and innovative vendors in two markets: AI for the contact center and collaboration.

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Hot Vendors for AI in the Contact Center, 2022

The contact center AI market is adapting to a post-pandemic world by offering business leaders more choices in how to support their live agents, and bringing new innovations, such as real-time analytics and coaching, to the table. In this Research Note, we review trends that are defining the contact center in 2022 and evaluate 3 providers that are making a difference in this market. 

Balto   Convoso   Cresta

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Hot Vendors in Collaboration, 2022

Collaboration is how people communicate and work together to reach a desired business outcome. In this Research Note, we summarize key trends for the collaboration market in 2022 and evaluate 3 Hot Vendors that are making an impact in the market.

Alleo     AnyClip    Neat

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