Special Report on AI – Surge of Virtual Agents and Copilots, Chief AI Officers and Governance

Special Report on AI

Nearly every day when AI is in the news but the problem is – so much of the news on AI is overhyped. Aragon’s 2024 Special Report on AI covers the gamut of AI Technology, the rise of Virtual Agents and Copilots, as well as important issues such as AI Governance.

Aragaon’s research agenda covers AI in nearly every technology segment and market that we cover. This special report dives into some key areas of Virtual Agents, Chief AI Officers, AI Governance, and Computer vision.

Making the Case for Copilots in the Contact Center

We are entering the next generation of AI in the Contact Center, spurred by increased levels of automation and intelligence. Copilots, which leverage generative AI, are beginning to emerge. Copilots often called Agent Assist will help coach humans and some will even answer questions from customers. 

In this research note, Aragon provides an overview of how Copilots and Virtual Agents will impact the Contact Center and how enterprises can get started with this new technology. Learn more here. Learn more here.

 

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Do You Need a Chief AI Officer (CAIO)?

AI is everywhere and many enterprises are unprepared for all of the changes that AI demands from daily work to product enhancements. Aragon introduces the concept of a Chief AI Officer.

A CAIO is an executive centrally responsible for the enterprise's strategy, governance, and deployment of AI. The CAIO is the overseer and strategist responsible for guiding the business’s use of AI and setting policies regarding AI at a high level. 

Read more about CAIOs and the need for them in our Research note titled: Do You Need a Chief AI Officer?

 

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Rapidly Emerging AI Technologies Demand AI GovernanceAI Governance is the discipline of defining, tracking, and measuring critical business operational components to reduce risks and increase business outcomes, including regulatory requirements, roles, and responsibilities, investments, organizational structure, risk management, and performance management (metrics).

In our Research Note, Rapidly Emerging AI Technologies Demand AI Governance, we explore the rising need for AI governance and provide a checklist for how to approach defining AI governance.

 

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https://aragonresearch.com/everything-you-need-to-know-about-computer-vision-2024/

One of the hottest technologies being talked about in Silicon Valley is called Computer vision – lately, it has also been referred to as Large Vision models. Computer vision is a vital and growing sector of the AI market that business leaders should strive to understand. 

This Research Note is a primer for computer vision in 2024; it explains the technology category, reviews trends and use cases, and offers advice for buyers. Learn more here.

Editors Note: While you do need to be a client to see all of these notes, you can purchase them via our store.

 

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