Strategies for Citizen AI Developers & Users

AI Strategies


Strategies for AI Developers & Users

A robust AI architecture framework, emphasizing scalability and adaptability to optimize AI implementation, is essential for businesses of all sizes. Business leaders should be a focus on empowering citizen AI developers and users through training programs and resources, fostering a culture of AI literacy and skill development within organizations. AI strategies should aim to establish a comprehensive and responsible approach to AI adoption within the business realm.

Organizations must immediately start to define their long-term AI strategy and architecture–driven by their business strategy and future state but integrating short-term opportunities and usage.

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For years, business and IT leaders have struggled to control and manage citizen developers with little success. The challenge is that, as technology has become democratized, many citizen developers have as much if not more knowledge than their IT counterparts. about analytic/BI, collaboration and content management, front-end applications, and apps/services. Further, the growth of cloud-based services has made it much easier for business users to adopt and configure solutions without any help from IT assistance. These trends are further exacerbated as many large tech vendors, such as Microsoft and Salesforce, are specifically targeting these developers.


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Betsy Burton, Vice President of Research and Aragon Fellow, is a seasoned AI architecture expert at Aragon Research. With a career spanning over three decades, Betsy has been a guiding force for numerous organizations in the public and private sectors. Her expertise lies in technology-enabled business strategies, business architecture, digital business transformation, enterprise architecture, and business capability modeling. Joining Aragon Research in 2019, Betsy is recognized for her profound knowledge in AI tools, strategies, and trends, making her an invaluable resource for Chief AI Officers, CIOs, and executives seeking informed guidance in the dynamic landscape of artificial intelligence.

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