SWOT for Bots: When and How To Hire A Robot

Research Note

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Summary

Leverage HR techniques to build a digital labor workforce.

The chatbots are coming—should we be afraid or should we welcome them? This research note outlines a process for evaluating modern software robots (bots, or digital labor) to augment or replace human workers. We present options for selecting digital labor candidates that build on best practices in human capital management (HCM).

 

Research Note Details

Topic: AI, Digital Labor
Issues: Can we identify the right bot for the job using lessons learned from hiring human labor?
Research Note Number: 2019-54

Length: 10 pages
File Size: 1.8 MB
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research
Authors:

Adrian Bowles

Adrian Bowles

Jim Lundy

Jim Lundy, CEO