The Aragon Research Globe™ for the Intelligent Contact Center, 2026

Research Note

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Summary

Aragon Research releases its seventh Aragon Research Globe™ for intelligent contact centers (ICCs). The ICC market has shifted, and now virtual agents are coming online, ready to work with and help human agents and customers. As digital labor continues to grow, the 14 major vendors in this report are amid some of the biggest changes since this market came to fruition 25 years ago.

 

 

 

 

 

Research Note Details

Topic: Intelligent contact center
Issue: Who are the intelligent contact center providers and how will they evolve?
Research Note Number: 2025-42
Length: 39 pages
File Size:  1.5 MB
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research

Authors:

Jim Lundy

 

Jim Lundy, CEO, Founder, & Lead Analyst

 

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