Aragon Research releases its seventh Aragon Research Globe™ for Intelligent Unified Communications and Collaboration (iUC&C) that examines 15 major providers.
Omni-channel communications that include video, chat, and voice are powering the rise of integrated communications, which are crucial to business applications and processes. Increasingly, AI-based Intelligent Assistants will power iUC&C platforms.
Introduction
The era of AI-based communication and collaboration is here. While the movement to intelligence started with video conferencing, voice intelligence started outside of iUC&C, and now, with Generative AI has become a must-have part of a iUC&C Platform. Team collaboration continues to challenge email and more enterprises are seeing its productivity impact. The key for enterprises is the need for an integrated iUC&C stack that can work with and integrate with other enterprise applications.
Intelligent communications and collaboration continue to be the primary race in the market with intelligent video conferencing emerging as the lead story for 2022. This seventh Globe for iUC&C platforms evaluates 15 providers in a market that continues to see steady growth and demand given the myriad use cases that these platforms can support.
