The Aragon Research Globe for Unified Communications and Collaboration, 2017

Research Note

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Summary

The market for communications is shifting to one in which multi-modal interactions will become the norm. Voice, video, and messaging Communications and Collaboration will drive the future of this market. As messaging becomes a larger part of the Communications landscape, Mobile Collaboration is poised to take on a larger enterprise role, by way of shifting email to more of a confirmation tool. Moreover, the convergence of content types under UCC will be greatly enhanced by a categorized and dynamic ontology-driven knowledge framework that goes beyond search. Once the framework supports are in place, UCC will accelerate its momentum at an even greater rate than it already is today. This Research Note is a market evaluation tool that examines 14 major providers in the UCC market.

 

Identified Vendors:

8x8
Avaya
BroadSoft
Cisco
Fuze
GENBAND
Google
Huawei
Microsoft
NEC
Polycom
RingCentral
ShoreTel
Unify

Research Note Details

Topics: Unified Communication and Collaboration (UCC)
Issue: Who are Unified Communications and Collaboration providers and how will they evolve?
Research Note Number: 2017-8

Length: 24 pages
File Size: 4.5 MB
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research
Author:
Aragon Analyst Jim Lundy

Jim Lundy, CEO of Aragon Research

 


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