Aragon Research releases its fifth Aragon Research Globe™ for Unified Communications and Collaboration (UC&C) that examines 16 major providers. The demand for an integrated UC&C platform is growing as the need for integrated voice, video meetings, and messaging is vital to allow people to work together and also to collaborate with customers. UC&C platforms have come of age, and the new race is to deliver an intelligent experience.

The providers evaluated in this Globe report include: 8x8, Avaya, Cisco, Dialpad, Fuze, Google, Intermedia, LogMeIn, Microsoft, Mitel, NEC, Nextiva, RingCentral, Unify, Vonage, and Zoom.

Introduction

As the world starts to return to normal, we can observe that video communications became the dominant form of interaction during the pandemic. The need for communications and collaboration became vital, as did the need for omnichannel capabilities due to the way that people interact both internally and externally. Many providers have been updated during this time, and nearly all providers have significantly increased their capabilities in video conferencing. While messaging is still the area to watch, video has overtaken voice calls as the most sought-after collaboration medium. The big theme for 2021 and beyond is intelligent communications and collaboration as the age of understanding is now here. In this fifth Globe for Unified Communications and Collaboration (UC&C), Aragon examines 16 providers.