As the digital transaction management market matures, it’s shifting to more of a people-centric approach. Because of this, verifying who individuals are and ensuring the transactions they participate in are secure is table stakes. This shift represents a trend towards better digital identity and authentication as well as higher levels of security so that transactions are not left vulnerable to hacking.

Introduction

Digital transaction management (DTM) has become an essential part of conducting business. Enterprises that leverage DTM have reaped the benefits, thanks to cost savings from going paperless and a more frictionless customer experience. As the market continues to evolve and expand, it has taken on a more people-centric approach. In this Research Note, Aragon is defining the next phase of DTM, which we are calling people-centric transaction management. This is good news for enterprises because it means more DTM providers are focused on improving the customer experience. However, this expansion means a greater focus on identity assurance, authentication, and security is also needed.