Conversations are the core of every business. However, few organizations are able to leverage these conversations in their business. The emerging market of voice analytics tools addresses these challenges by enabling organizations to predict customer behavior using computer listening capabilities.
Many companies are gaining a competitive edge by leveraging voice analytics tools to optimize on conversations being had and gain real-time business insights. However, many organizations don’t know how to use these tools effectively in their enterprise. As a result, these conversations are lost as a potential source of new business, innovations, training operations, and insights. In this note, we will explore the use cases for voice analytics tools that are already being leveraged today.
