Special Report: Aragon Research Hot Vendors™ for 2022 (Part I)
Hot Vendors for AI in the Contact Center, 2022
The contact center AI market is adapting to a post-pandemic world by offering business leaders more choices in how to support their live agents, and bringing new innovations, such as real-time analytics and coaching, to the table. In this Research Note, we review trends that are defining the contact center in 2022 and evaluate 3 providers that are making a difference in this market.
Hot Vendors in Collaboration, 2022
Collaboration is how people communicate and work together to reach a desired business outcome. In this Research Note, we summarize key trends for the collaboration market in 2022 and evaluate 3 Hot Vendors that are making an impact in the market.