• Technology-enabled investments today are more about evolving and transforming the organization’s business model, people, culture, and business ecosystem than just about the IT organization and technology. 
• Measuring the value and impact of these investments has become even more complex. 
• The majority of organizations have either no or limited business outcome metrics, which means it is impossible for organizations to track or demonstrate the impact and business value of these investments.

Introduction

One of the most common questions we hear from business and technology leaders alike is, how do they demonstrate the value of their investments?

In this Research Note, we provide a framework that highlights the different types of metrics that should be used to demonstrate the business value of technology-enabled investments in business, people, processes, information, and technology. And we provide an example of how these metrics can be applied to your organization.