Calling All iPaaS and tPaaS Providers: It’s Globe Time
By Betsy Burton
Calling All iPaaS and tPaaS Providers: It’s Globe Time
Over the past several years, I have written a lot about business transformation from the perspective of helping organizations understand their business strategy, goals, transformation plans and change management requirements.
Successful business transformation demands a substantial investment in business, people, and process changes, complemented by robust support from information and technology. A pivotal aspect of this transformation lies in the realm of technology and services.
- Organizations, in their pursuit of business transformation, often require the integration of existing, new, and emerging technologies and services.
- The ability to access, integrate, manage, and analyze vast sets of data and content is crucial.
- Architecting new systems, encompassing business, processes, applications, services, information, and technology, becomes imperative.
This is precisely where a Transformation Platform as a Service (tPaaS) platform can prove immensely beneficial.
But what exactly is tPaaS?
The tPaaS market comprises providers of cloud services dedicated to empowering customers to reimagine and transform their businesses.
It offers business modeling and process modeling capabilities, critical digital business services (business architecture and design services, embedded AI, advanced analytics, automation), and seamless integration with new and emerging technologies like IoT, robotics, connectors, etc.
These services may be provided through public, private, and hybrid cloud offerings.
Leading tPaaS providers are expected to offer comprehensive support for both business strategy and model architecture consulting services, including solution design and implementation services.
How does tPaaS differ from iPaaS?
In contrast to iPaaS, which is rooted in a traditional IT-centric integration perspective, tPaaS focuses specifically on developing innovative business models. It enables customers to experiment with these new business models while facilitating integration with emerging business-driven technology and existing technology infrastructure. Importantly, tPaaS is an evolution of the iPaaS market.
Market criteria for tPaaS includes all the capabilities of iPaaS, including integration management execution and monitoring, file and data transfer and quality, messaging and event management, and low-code development (connectors, interfaces, etc.).
In addition, tPaaS provides business transformation services such as scenario planning, business strategy planning, customer experience management, business model design and experimentation, industry templates, and services.
This year, our particular focus is on understanding how providers are or plan to leverage AI-enabled business planning and technology integration services.
Calling All iPaaS and tPaaS Providers:
We are witnessing a surge in client interest as organizations explore business transformation opportunities in this new AI-enabled, digital-first economy.
If you are a provider for both platforms, we invite you to reach out to us at info@aragonresearch.com.
If you are an end-user with a preferred provider, we want to hear from you too. Once a provider is nominated, we will send out a market criterion note and survey. Based on the results, we are likely to schedule a quick briefing during which you can share your product information, demos, and references.
Bottom Line
This is your chance to be included in our third annual tPaaS market analysis. If you participated last year, expect a survey soon.
If you wish to be considered for inclusion this year, we look forward to hearing from you at info@aragonresearch.com.
2024 is the Year of Virtual Agents for the Contact Center!
Thursday, February 15, 2024 at 10 AM PT | 1 PM ET
Contact Center 2024 – Why You Need AI Virtual Agents
2024 marks the year of Virtual Agents for Contact Centers. Building them has become easier than ever, addressing a significant challenge – handling repetitive queries.
Join us in this insightful webinar where Aragon CEO and Lead Analyst, Jim Lundy, delves into the importance of virtual agents, their capabilities, and guides you on selecting a provider for building them.
Key topics for discussion include:
- Key trends fueling the surge of AI-based Virtual Agents in Contact Centers.
- The essential functions of virtual agents within a contact center.
- What are some of the key selection criteria in selecting providers and the tools that they offer?
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