Creating an RFP for Unified Communications and Collaboration Platforms

Learn how major providers in communications and collaboration compete

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Summary

The market for communications is shifting to one in which multi-modal interactions will become the norm. Voice, video, and messaging Communications and Collaboration will drive the future of this market. As messaging becomes a larger part of the Communications landscape, Mobile Collaboration is poised to take on a larger enterprise role, by way of shifting email to more of a confirmation tool. Moreover, the convergence of content types under UCC will be greatly enhanced by a categorized and dynamic ontology-driven knowledge framework that goes beyond search. Once the framework supports are in place, UCC will accelerate its momentum at an even greater rate than it already is today. This Research Note identifies the new elements of UCC and how enterprises can plan for the shift to multi-modal communications. 

Introduction

Aragon Research is publishing this guide to help buyers write effective requests for proposals (RFPs) and requests for information (RFIs) for unified communications and collaboration (UCC) platforms. 

This book is divided into two parts. This section, Part I, is addressed to you, the buyer, who is setting out to write an RFP. It explains some of the ways you can use an RFP to make your procurement financially safe and technically satisfying. 

Because RFPs are legally binding and financially consequential, but can also be technically intricate, repetitive and tedious to create, we have compiled the content of a typical RFP for unified communications and collaboration software, which is contained in Part II. As an Aragon Research client, you are free to copy and paste this content into your own RFP template and then customize it to fit your specific situation. If you have never done an RFP before, work with your legal and financial staff to develop the rest of the necessary content. 

In Part II, everything that is not in italics is intended to be part of your actual RFP, and is addressed to the vendors you send it to. The material in italics is for you, the buyer. Be sure to remove everything in italics before sending the RFP to bidders. 

Be advised that this content is applicable to a typical range of requirements. Your company is unique, and you must adapt this material to your specific needs and circumstances. Technical, financial and legal staff should be involved in this process. 

Toolkit Note Details

Topic: Unified communications and collaboration
Issue: How do the major providers in communications and collaboration compete?
Research Note Number: 2021-T05

Length: 33 pages
File Size: .5 MB
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research
Authors:

jim lundy team 263x300 - Creating an RFP for Unified Communications and Collaboration Platforms

 

Jim Lundy, CEO and Lead Analyst

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