Major advancements in artificial intelligence (AI) have provided the foundation for digital labor where enterprises benefit from both the augmentation of technology to various human performed tasks (e.g., driving) as well as potential human replacement, especially where chronic staff shortages exist. We offer several key trends.

Key Takeaways

• Artificial intelligence will affect dramatic changes in labor and management talent pools, but have difficulty duplicating the unique human adaptability, which will balance investments in human capital and technology.
• Digital labor, digital supervisors, and digital managers will all see significant uptake in the 2020s.