The Aragon Research Globe™ for AI Agent Platforms in the Intelligent Contact Center, 2025

Research Note

Already a Client?
Log in to view this research note.

Become a Client
Sign up to become a client.

Summary

Aragon Research releases its third annual Aragon Research Globe™ for Agent Platforms in the Intelligent Contact Center (ICC).

This report covers 22 major providers in this market and the growing use cases for virtual agents in the Contact Center.

 

 

 

Research Note Details

Topic: AI Agent Platforms
Issue: Who are the providers of Agent Platforms in the Intelligent Contact Center and how do they compare?

Research Note Number: 2024-41
Length: 39 pages
File Size:  1.5 MB
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research

Authors:

Jim Lundy

Jim Lundy, CEO, Founder, & Lead Analyst

 

Access Free Research In Our Guest Network

Free Research 1

The Aragon Research Globe™ for Digital Work Hubs, 2021

Free Research 2

The Aragon Research Technology Arc™ for Artificial Intelligence, 2020

Free Research 3

Are You Ready to Manage Digital Labor?