What Is an AI Chatbot? Business and IT Glossary

Artificial intelligence-powered chatbots or AI chatbots—the legacy term for what we now call conversational AI—are a class of intelligent agents that use natural language processing (NLP) and AI to interact with humans and machines to accomplish specific tasks.

Furthermore, an AI Chatbot is software that accepts user input in Natural Language (via text or speech), interprets the input using Natural Language Understanding (NLU) technology, and responds with a Natural Language output, or by emitting an event trigger to a system to take action.

While a basic chatbot can do tasks such as answer questions, an AI-based chatbot can accomplish complicated tasks, such as doing a merchandise return or scheduling travel.

Artificial Intelligence (AI) Chatbot