Business and IT Glossary  > Artificial Intelligence (AI) Chatbot

Artificial Intelligence (AI) Chatbot

Artificial intelligence-powered chatbots or AI chatbots—the legacy term for what we now call conversational AI—are a class of intelligent agents that use natural language processing (NLP) and AI to interact with humans and machines to accomplish specific tasks.

While a basic chatbot can do tasks such as answer questions, an AI-based chatbot can accomplish complicated tasks, such as doing a merchandise return or scheduling travel.