Smart automation is the process of utilizing tools and technologies to automate complex business processes. These technologies can include AI, Natural Language Processing (NLP), Machine Learning (ML), bots, advanced analytics, and other smart technologies.
Smart automation initiatives began many years ago, but is becoming increasingly important for businesses today as a way to keep up in the digital world. Smart automation capabilities today often surpass human abilities and drive efficiency in the workplace as they eliminates the need for manual processes.
Some benefits of smart automation include improved customer interactions, more seamless internal operations, predictability, and cost reductions.