What Is Workflow and Content Automation? Business and IT Glossary

Workflow and content automation (WCA)—previously referred to as advanced digital transaction management (DTM)—is a business category that combines workflow capabilities integrated with intelligent document generation to allow the creation of smart document processes that can be easily analyzed to know what is and is not working in an enterprise.

WCA is designed to be used by business people and can be tied to any document-oriented business process particularly for contracts, loans, and intensive, multi-document forms processes like mortgages. WCA will replace traditional categories, such as customer communications management (CCM) and standalone document workflow.

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Workflow and Content Automation (WCA)