Workflow and Content Automation (WCA) is a business category that combines workflow capabilities integrated with intelligent document generation to allow the creation of smart document processes that can be easily analyzed to know what is and is not working in an enterprise. WCA is designed to be used by business people and can be tied to any document oriented business process particularly for contracts, loans, and intensive, multi-document forms processes like mortgages.
WCA will replace traditional categories, such as Customer Communications Management (CCM) and standalone document workflow.
One of the first things enterprises must do to improve business workflow is to identify and migrate away from paper-based processes. WCA solutions accelerate how quickly information flows between enterprises, people, and important business systems to accelerate process cycle times and increase accuracy.
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