Author: Jim Lundy
Date: July 1, 2014
Topic: Digital Business
Research Note Number: 2014-28
Issue: Who are the digital transaction management providers and how will they evolve?
Summary: Digital transaction management is an emerging category of cloud applications enabling document processes to stay digital throughout their lifecycles.
Digital business is more than a buzz word or a technology category. It’s a way of thinking, a business model, and an approach to proactively supporting customers and partners in every possible context—both in the physical and virtual worlds. Today, new technologies such as the digital business platform (DBP) are allowing organizations to think of digital business from a holistic perspective in order to better support the changing nature of business and accelerate digital transformation efforts.
Documents are still the currency of how business gets done
around the world. With the advent of tablet computing in 2011,
this began to change. The world of document processes is going
digital, and digital transaction management (DTM) has emerged as
the new way to manage those processes.
DTM is a new category that focuses on the digital execution of
business transactions. Paper has been the way business has
been conducted for hundreds of years. Even today, paper is the
trusted way to get things done, but it is also a costly and timely
way to do business.
Two years ago, Aragon Research predicted the end of the paper
era due to a number of factors, such as mobile computing, cloud-
based services and new technologies that have raced onto the
scene such as e-signatures.
This research note is part of our archived research on digital transaction management. To receive updated information, you can visit our digital business page.