What Is Digital Transaction Management?

Digital transaction management (DTM) is one of the easiest on-ramps to digital transformation. It consists of managing document-based transactions in a completely electronic manner.

More importantly, however, DTM is about streamlining business processes—by keeping document processes fully digital, including, but not limited to, the electronic signature. We advise our clients to embrace DTM for three reasons: business automation, faster time to revenue, and overall cost reduction, and help them address the following questions:

  • How can I implement a DTM strategy into my sales process?
  • What are the key trends in DTM and how should I get started with advanced DTM?
  • Who are the DTM providers I should be evaluating, based on my industry security standards?
What is digital transaction management?
By YE 2020, 65% of enterprises will have rearchitected their document processes with a focus on automated creation and routing.
- Jim Lundy, CEO and Lead Analyst, The Aragon Research Tech Spectrum™ for Workflow and Content Automation, 2018: The Document Revolution

The Future of DTM Includes Content Automation and Blockchain

For B2B enterprises, documents continue to be the currency of conducting business. Therefore, Aragon recommends that enterprises prioritize the automation of document processes in their digital transformation strategies, as these stand to have the greatest impact on business.

Additionally, there are disruptive, new technologies coming online such as blockchain and advanced DTM—what Aragon refers to as workflow and content automation (WCA)—that are paving the way for the future of the DTM market.


Featured eBook

Keep Up and Go Digital: Get Started with DTM

Keep Up and Go Digital: Get Started with DTM

The bottom line is that the fully digital business process is what customers want; plus, businesses will reach outcomes faster, too. It's all about ease of use. While basic eSignatures can dramatically reduce the time it takes to get contracts signed, it will be critical to automate the entire document lifecycle in the future as well.

In this eBook, we'll cover the ins and outs of the maturing DTM market and guide enterprises on where they should start with their digital transformation efforts.


Free Webinar

DTM and Blockchain: 3 Key Areas to Focus On


With: Jim Lundy, CEO and Lead Analyst at Aragon Research

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Complimentary Infographic

DTM & Blockchain: evaluating identity, signatures, & smart contracts

Download your free infographic to learn more about three key use cases of blockchain in DTM.

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The Aragon Research Technology Arc for Digital Transaction Management and Enterprise Content Platforms, 2019

The third edition of this report features 52 technology profiles that are split between the emerging, adopting, and mature arcs.


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Hot Vendors in Digital Transaction Management, 2019

Summary: Today, Enterprises face growing pressures to become fully digital, especially around document-based transactions. This Research Note analyzes four Digital Transaction Management vendors who are making a difference.

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The Aragon Research Globe for Digital Transaction Management, 2019

Today, we are entering an era where business automation is being understood at a broader level; automating the entire content lifecycle—not just the last step in the process—is where the future of DTM is headed.

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Blockchain Wars: R3 Cora vs. Ethereum and Hyperledger

Blockchain enables public or private networks in which entities are familiar and transaction histories maintained. DTM and digital business platform providers will leverage blockchain for identity when multi-parties are present.

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Digital Transformation In Financial Services: Putting Customers First

This blog explains the need for digital growth within the financial services sector, what’s currently holding the growth it back, and how to accelerate it.

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Dropbox Buys HelloSign; Moves Beyond Cloud Content Management Into DTM

With more content moving to DTM, the content management market is shifting to provide DTM capabilities.

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Conga Adds eSignatures and Buys Octiv: The New Race for Workflow and Content Automation

Ending its partnerships with Adobe and DocuSign, Conga adds its new DTM offering CongaSign to its content automation platform.

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Vasco Rebrands as Onespan, Acquires Dealflo

DTM and digital identity provider Vasco is acquiring Dealflo, rebranding as OneSpan, and adding AI to their trusted identity platform.

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