Unified Communications and Collaboration
Seamless Communications Is Front and Center
With the modern, global workplace becoming increasingly disconnected due to differences in time and location, the need for effective unified communications and collaboration (UCC) is greater than ever. Legacy applications and analog processes are no longer delivering the outcomes that business users want in the digital era.
More than anything, enterprises are seeking better and faster communications and collaboration tools. Today, it is an imperative to be able to offer voice, video, and mobile, and unified communications and collaboration is filling this need. We help our clients address the following questions:
- How can I incorporate video into my collaboration strategy?
- Who are the UCC providers I should be evaluating?
- How can I measure the effectiveness of new communications and collaboration technologies?
The Shift to People-Centric Collaboration
As voice, video, messaging, and collaboration offerings become more intelligent, a shift to people-centric collaboration marks this transitional period for the UCC market.
Aragon predicts that demand for mobile messaging will increase, new video use cases will arise, and more providers will acquire chatbot capabilities as the market continues to formulate toward an integrated offering that leverages seamless, omnichannel communications.
To learn more about the current state of the UCC market, download your complimentary infographic.
Free Webinar | April 12th, 2019
Jim Lundy, CEO and Lead Analyst at Aragon Research
How can your organization better support an improved work experience, productivity, and customer engagement? Register for this upcoming webinar to learn about the current state of communications and collaboration, and how unified communications offerings are becoming more intelligent.
Summary: Unified communications and collaboration is evolving as an integrated platform offering. Emerging providers are looking to replace legacy ones with new capabilities or a better offer. Aragon identifies four new Hot Vendors in unified communications and collaboration for 2019. Read More >
Summary: We are seeing a shift from traditional collaboration and communications to people-centric collaboration, in which opportunities for interactions expand and can be deployed from mobile devices. Read More >
Summary: This research note examines 14 major providers in a market that focuses on all forms of collaboration and communication. The UCC the market will shift to focus more on people and the work at hand and less on the mechanics of doing calls and meetings. Read More >
Summary: Aragon forecasts that there will be increased market consolidation over the next several years, driven by the need for integrated communications and collaboration capabilities. Read More >
Summary: Zoom filed for its IPO last week and the S-1 Document left no stone unturned. Zoom is one of the few video conferencing providers to go public in the last 20 years. Here are some of the key takeaways from its filing. Read More >
In a recap of the accompanying podcast with RingCentral's VP Product Management, this blog overviews the benefits for both users and IT teams of streamlining enterprise communications. Read More >
This blog provides three key things we observed at Enterprise Connect, in regards to major developments in cloud, UCC, and intelligent contact center. The race to add AI to contact centers was a popular discussion at EC19. Read More >
How Technology Is Fueling People-Centric Communication and Collaboration
September 24, 2018
Podcast: In CEO Jim Lundy's conversation with RingCentral's VP Product Management Jose Pastor, they discuss RingCentral's three pillars to making communications easier for users. Read More >