Seamless Communications Is Front and Center

With the modern, global workplace becoming increasingly disconnected due to differences in time and location, the need for effective unified communications and collaboration (UCC) is greater than ever. Legacy applications and analog processes are no longer delivering the outcomes that business users want in the digital era.

More than anything, enterprises are seeking better and faster communications and collaboration tools. Today, it is an imperative to be able to offer voice, video, and mobile, and unified communications and collaboration is filling this need. We help our clients address the following questions:

  • How can I incorporate video into my collaboration strategy?
  • Who are the UCC providers I should be evaluating?
  • How can I measure the effectiveness of new communications and collaboration technologies?


Unified Communications and Collaboration

Your Guide to Modern Communications and Collaboration

The UCC market is starting to make people a priority and putting them at the center of the UCC, which Aragon calls people-centric collaboration— at its core, it means being able to seamlessly switch to the right method of interacting with others.

To learn more about the current state of the UCC market, download your complimentary eBook.


Free Webinar | April 12th, 2019

Jim Lundy, CEO and Lead Analyst at Aragon Research

How can your organization better support an improved work experience, productivity, and customer engagement? Register for this upcoming webinar to learn about the current state of communications and collaboration, and how unified communications offerings are becoming more intelligent.

Watch on-demand >>

state of communications and collaboration 2019

The Marketplace Race: How Integration and Customization Will Redraw the UCC Landscape

UCC platforms are now shifting to adding integrated app marketplaces that can automate the addition of third-party capabilities—which can give the enterprise a competitive advantage and deliver faster outcomes.

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Hot Vendors in Unified Communications and Collaboration, 2019

UCC is evolving as an integrated platform offering. Emerging UCC providers are looking to replace legacy tools and processes with new capabilities or a better offer. Aragon identifies four new Hot Vendors in the UCC market for 2019.

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The Aragon Research Globe for Unified Communications and Collaboration, 2019

This research note examines 14 major providers in a market that focuses on all forms of collaboration and communication. The UCC the market will become more people-centric and shift away from manual labor.

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The Aragon Research Technology Arc for Communications and Collaboration, 2019

We are seeing a shift from traditional collaboration and communications to people-centric collaboration, in which opportunities for interactions expand and can be deployed from mobile devices.

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UCC Powers The Expansion of Remote Work

Remote work is gaining momentum in recent years and is expected to expand rapidly in the next few as unified communications and collaboration (UCC) technologies continue to advance and mature.

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Zoomtopia 2019: Zoom's Secret to Success And Pivot to the UCC Market 

Zoom signaled it wants to compete in the larger UCC market where larger providers have a more established presence. This blog analyzes what happened at Zoomtopia 2019 and also discusses how Zoom rose to its prominence.

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Poly Re-Establishes Leadership with Studio X Series Launch

Poly announced its new Poly Studio X Series of room-based video endpoints, optimized to work with Zoom and many other partners. This blog talks about Poly and its return to its innovative roots.

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Cisco Buys Conversational Intelligence Provider Voicea

The web and video conferencing market has been ripe for disruption and with Cisco’s move to buy Voicea, the shift to intelligent meetings is underway.

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