With the modern, global workplace being increasingly disconnected due to differences in time and location, the need for effective Unified Communications and Collaboration is greater than ever. Legacy applications and analog processes are no longer delivering the outcomes that business users want in the Digital Era. More than anything, enterprises are seeking better and faster communications and collaboration tools. Today, it is an imperative to be able to offer voice, video, and mobile, and Unified Communications and Collaboration is filling this need.

  • How can I incorporate video into my collaboration strategy?
  • Who are the UCC providers I should be evaluating?
  • How can I measure the effectiveness of new communications and collaboration technologies?

Unified Communications and Collaboration

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Digitizing the Conference Room:
3 Reasons Why Visual Collaboration Matters

With:
Jim Lundy, Founder, CEO and Lead Analyst at Aragon Research

UCC Research

The Aragon Research Globe™ for Web and Video Conferencing, 2017

The Aragon Research Globe™ for Web and Video Conferencing, 2017
December 6, 2017

Summary: This report examines 22 major providers in the market. As you consider these providers, keep in mind which capabilities and products best fit the required use cases that pertain to your enterprise or buying center. Read More >

Technology Arc for Collaboration and Communications, 2017

The Aragon Research Technology Arc for Collaboration and Communications, 2017
April 10, 2017

Summary: Business users are increasingly seeking real-time capabilities to allow for more transparency and immediacy in knowledge sharing to increase productivity. This research note reviews 52 technologies and products. Read More >

Hot Vendors in Digital Communications, 2017

Hot Vendors in Digital Communications, 2017
September 6, 2017

Summary: The need to take traditional communications and collaboration capabilities, make them digital, and deliver them as part of an integrated business experience is what the market is asking for. Aragon identifies six Hot Vendors in Digital Communications. Read More >

The Aragon Research Globe™ for Unified Communications and Collaboration, 2017: The Race to the Integrated Experience

The Aragon Research Globe for Unified Communications and Collaboration, 2017
March 2, 2017

Summary: The market for communications is shifting to one in which multi-modal interactions will become the norm. This research note is a market evaluation tool that examines 14 major providers in the UCC market. Read More >

Avaya Buys Spoken Communications and Dives into Cloud

Avaya Buys Spoken Communications and Dives Into Cloud
January 30, 2018

Avaya recently announced that it was acquiring Spoken Communications, a Cloud Contact Center provider. This blog summarizes some of the key findings of the deal and the impact on Avaya and its customers. Read More >

five9 Goes Global in Contact Center Market with Summer 17 Release

Five9 Goes Global in Contact Center Market with Summer '17 Release
July 19, 2017

Five9 announced its Summer 2017 Cloud Release and a number of new capabilities that prepare it for a larger role in the enterprise. Read More >

Microsoft Teams Replaces Skype for Business

Microsoft Teams Replaces Skype for Business
September 28, 2017

This makes Teams the front and center contender to take on the challenge being presented by competitors such as Slack. This blog discusses the rise of Teams and how Microsoft is streamlining its overall collaboration story. Read More >

Google, LogMeIn, Polycom, and Slack Make Major Collaboration Moves

Google, LogMeIn, Polycom, and Slack Make Major Collaboration Moves
February 6, 2017

Google, LogMeIn, Polycom, and Slack all made announcements that are sure to attract attention. This blog reviews some of those announcements. Read More >

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