Unified Communications and Collaboration
Seamless Communications Is Front and Center
With the modern, global workplace becoming increasingly disconnected due to differences in time and location, the need for effective unified communications and collaboration (UCC) is greater than ever. Legacy applications and analog processes are no longer delivering the outcomes that business users want in the digital era.
More than anything, enterprises are seeking better and faster communications and collaboration tools. Today, it is an imperative to be able to offer voice, video, and mobile, and unified communications and collaboration is filling this need. We help our clients address the following questions:
- How can I incorporate video into my collaboration strategy?
- Who are the UCC providers I should be evaluating?
- How can I measure the effectiveness of new communications and collaboration technologies?
The Shift to People-Centric Collaboration
As voice, video, messaging, and collaboration offerings become more intelligent, a shift to people-centric collaboration marks this transitional period for the UCC market.
Aragon predicts that demand for mobile messaging will increase, new video use cases will arise, and more providers will acquire chatbot capabilities as the market continues to formulate toward an integrated offering that leverages seamless, omnichannel communications.
To learn more about the current state of the UCC market, download your free infographic.
Jim Lundy, CEO and Lead Analyst at Aragon Research
AI chatbots are poised to become full digital assistants and accelerate the shift toward omnichannel communications. Video meetings are on the rise, demand for mobile access is increasing, and messaging is closing in on voice and email as the top communication method. This people-first approach—people-centric collaboration—is all about emphasizing seamless connectivity.
View this on-demand webinar with Aragon CEO Jim Lundy to learn more about the benefits of people-centric collaboration.
Summary: Users are calling for increased integration so they are able to embed the full range of collaboration and communications capabilities into every phase of every business process. Read More >
Summary: This research note identifies the new elements of UCC and the shift toward people-centric collaboration during a transitional period for the UCC market. Read More >
Summary: This research note discusses the rise of mobile collaboration and team messaging in the enterprise, and its importance as a core offering in a communications and collaboration offering. Read More >
The Aragon Research Globe for Web and Video Conferencing, 2017
December 6, 2017
Summary: This report examines 22 major providers in the market. As you consider these providers, keep in mind which capabilities and products best fit your needs. Read More >
In a recap of the accompanying podcast with RingCentral's VP Product Management, this blog overviews the benefits for both users and IT teams of streamlining enterprise communications. Read More >
The Race to Automate Communications and Collaboration
September 18, 2018
Podcast: Aragon CEO Jim Lundy and Nextiva CMO Yaniv Masjedi discuss Nextiva's NextOS platform, innovation in business communications, and how intelligence can improve customer journeys. Read More >
How Technology Is Fueling People-Centric Communication and Collaboration
September 24, 2018
Podcast: In CEO Jim Lundy's conversation with RingCentral's VP Product Management Jose Pastor, they discuss RingCentral's three pillars to making communications easier for users. Read More >
Google Enhances G Suite with AI: 3 Things You Should Know
April 30, 2018
Improving work collaboration, communication, and security, the new, AI-enhanced G Suite features complement the modern worker's fast-paced, multimodal work approach. Read More >