Seamless Communications Is Front and Center

With the modern, global workplace becoming increasingly disconnected due to differences in time and location, the need for effective unified communications and collaboration (UCC) is greater than ever. Legacy applications and analog processes are no longer delivering the outcomes that business users want in the digital era.

More than anything, enterprises are seeking better and faster communications and collaboration tools. Today, it is an imperative to be able to offer voice, video, and mobile, and unified communications and collaboration is filling this need. We help our clients address the following questions:

  • How can I incorporate video into my collaboration strategy?
  • Who are the UCC providers I should be evaluating?
  • How can I measure the effectiveness of new communications and collaboration technologies?

Unified Communications and Collaboration

The Shift to People-Centric Collaboration

As voice, video, messaging, and collaboration offerings become more intelligent, a shift to people-centric collaboration marks this transitional period for the UCC market.

Aragon predicts that demand for mobile messaging will increase, new video use cases will arise, and more providers will acquire chatbot capabilities as the market continues to formulate toward an integrated offering that leverages seamless, omnichannel communications.

To learn more about the current state of the UCC market, download your free infographic.

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With:
Jim Lundy, CEO and Lead Analyst at Aragon Research

AI chatbots are poised to become full digital assistants and accelerate the shift toward omnichannel communications. Video meetings are on the rise, demand for mobile access is increasing, and messaging is closing in on voice and email as the top communication method. This people-first approach—people-centric collaboration—is all about emphasizing seamless connectivity.

View this on-demand webinar with Aragon CEO Jim Lundy to learn more about the benefits of people-centric collaboration.

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Redefine the Communications Equation with People-Centric Collaboration

UCC Research

The Aragon Research Technology Arc™ for Collaboration and Communications, 2018

The Aragon Research Technology Arc™ for Collaboration and Communications, 2018
August 27, 2018

Summary: Users are calling for increased integration so they are able to embed the full range of collaboration and communications capabilities into every phase of every business process. Read More >

The Aragon Research Globe™ for Unified Communications and Collaboration, 2018: Shifting to People Centric Collaboration

The Aragon Research Globe for Unified Communications and Collaboration, 2018: Shifting to People-Centric Collaboration
April 5, 2018

Summary: This research note identifies the new elements of UCC and the shift toward people-centric collaboration during a transitional period for the UCC market. Read More >

The Aragon Research Globe™ for Mobile Collaboration, 2018

The Aragon Research Globe™ for Mobile Collaboration, 2018: Messaging for Work Becomes an Imperative
May 25, 2018

Summary: This research note discusses the rise of mobile collaboration and team messaging in the enterprise, and its importance as a core offering in a communications and collaboration offering. Read More >

The Aragon Research Globe™ for Web and Video Conferencing, 2017

The Aragon Research Globe for Web and Video Conferencing, 2017
December 6, 2017

Summary: This report examines 22 major providers in the market. As you consider these providers, keep in mind which capabilities and products best fit your needs. Read More >

The Current State of Communications and Collaboration: A Conversation with Jose Pastor of RingCentral

The Current State of Communications and Collaboration: A Conversation with Jose Pastor of RingCentral
September 24, 2018

In a recap of the accompanying podcast with RingCentral's VP Product Management, this blog overviews the benefits for both users and IT teams of streamlining enterprise communications. Read More >

The Race to Automate Communications and Collaboration

The Race to Automate Communications and Collaboration
September 18, 2018

Podcast: Aragon CEO Jim Lundy and Nextiva CMO Yaniv Masjedi discuss Nextiva's NextOS platform, innovation in business communications, and how intelligence can improve customer journeys. Read More >

How Technology Is Fueling People-Centric Communication and Collaboration

How Technology Is Fueling People-Centric Communication and Collaboration
September 24, 2018

Podcast: In CEO Jim Lundy's conversation with RingCentral's VP Product Management Jose Pastor, they discuss RingCentral's three pillars to making communications easier for users. Read More >

Google Enhances G Suite with AI: 3 Things You Should Know

Google Enhances G Suite with AI: 3 Things You Should Know
April 30, 2018

Improving work collaboration, communication, and security, the new, AI-enhanced G Suite features complement the modern worker's fast-paced, multimodal work approach. Read More >

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