Seamless Communications Is Front and Center

With the modern, global workplace becoming increasingly disconnected due to differences in time and location, the need for effective unified communications and collaboration (UCC) is greater than ever. Legacy applications and analog processes are no longer delivering the outcomes that business users want in the digital era.

More than anything, enterprises are seeking better and faster communications and collaboration tools. Today, it is an imperative to be able to offer voice, video, and mobile, and unified communications and collaboration is filling this need. We help our clients address the following questions:

  • How can I incorporate video into my collaboration strategy?
  • Who are the UCC providers I should be evaluating?
  • How can I measure the effectiveness of new communications and collaboration technologies?


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Your Guide to Modern Communications and Collaboration

The UCC market is starting to make people a priority and putting them at the center of the UCC, which Aragon calls people-centric collaboration— at its core, it means being able to seamlessly switch to the right method of interacting with others.

To learn more about the current state of the UCC market, download your complimentary eBook.


Free Webinar | April 12th, 2019

Jim Lundy, CEO and Lead Analyst at Aragon Research

How can your organization better support an improved work experience, productivity, and customer engagement? Register for this upcoming webinar to learn about the current state of communications and collaboration, and how unified communications offerings are becoming more intelligent.

Watch on-demand >>

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The Intersection of Unified Communications and Collaboration with Contact Center

Looking at UCC and CC together represents a significant trend in the market.

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The Digital Campus Starts with Cloud Communications

Aragon feels that the schools of the future will be powered by modern cloud communications platforms. Read more:

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The Aragon Research Globe for Unified Communication and Collaboration, 2020

In a market that focuses on all forms of collaboration and communication, UCC platforms are now integrated and intelligent, enabling true people-centric collaboration.

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The Aragon Research Globe for Web and Video Conferencing, 2020

Video-based meeting providers have been growing in part because they are easier to setup, more reliable, and people are more comfortable with the medium. Aragon overviews 19 major providers in the market and the major use cases they support.

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Salesforce Buying Slack Puts it on a Collision Course with Microsoft

Salesforce is in talks with Slack about a merger deal, which is expected to close at the end of trading Tuesday, December 1.

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Changing of the Guard at VMware and Vonage

In this blog, we review the staffing changes and what they may mean for the enterprise technology market more generally.

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"Zoom" Is a New Verb

In this blog, we explore the impact this will have on the web and video conferencing market in the long-term.

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Google Makes Google Meet Free, Reiterates Its Focus on Security

During the pandemic, Google made Google Meet free—for a while.

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