Unified Communications and Collaboration
Seamless Communications Is Front and Center
With the modern, global workplace becoming increasingly disconnected due to differences in time and location, the need for effective Unified Communications and Collaboration is greater than ever. Legacy applications and analog processes are no longer delivering the outcomes that business users want in the digital era.
More than anything, enterprises are seeking better and faster communications and collaboration tools. Today, it is an imperative to be able to offer voice, video, and mobile, and Unified Communications and Collaboration is filling this need.
- How can I incorporate video into my collaboration strategy?
- Who are the UCC providers I should be evaluating?
- How can I measure the effectiveness of new communications and collaboration technologies?
The Shift to People-Centric Collaboration
As voice, video, messaging, and collaboration offerings become more intelligent, a shift to people-centric collaboration marks this transitional period for the UCC market.
Aragon predicts that demand for mobile messaging will increase, new video use cases will arise, and more providers will acquire chatbot capabilities as the market continues to formulate toward an integrated offering that leverages seamless, omni-channel communications.
To learn more about the current state of the UCC market, download your free infographic.
Jim Lundy, Founder, CEO, and Lead Analyst at Aragon Research
AI chatbots are poised to become full digital assistants and accelerate the shift toward omni-channel communications. Video meetings are on the rise, demand for mobile access is increasing, and messaging is closing in on voice and email as the top communication method. This people-first approach—people-centric collaboration—is all about emphasizing seamless connectivity.
View this on-demand webinar with Aragon CEO Jim Lundy to learn more about the benefits of people-centric collaboration.
Summary: This research note identifies the new elements of UCC and the shift toward people-centric collaboration during a transitional period for the UCC market. Read More >
Hot Vendors in Digital Communications, 2017
September 6, 2017
Summary: The need to take traditional communications and collaboration capabilities, make them digital, and deliver them as part of an integrated business experience is what the market is asking for. Aragon identifies six Hot Vendors in Digital Communications. Read More >
The Aragon Research Globe for Web and Video Conferencing, 2017
December 6, 2017
Summary: This report examines 22 major providers in the market. As you consider these providers, keep in mind which capabilities and products best fit the required use cases that pertain to your enterprise or buying center. Read More >
Summary: Business users are increasingly seeking real-time capabilities to allow for more transparency and immediacy in knowledge sharing to increase productivity. This research note reviews 52 technologies and products. Read More >
First Cut: NextOS, a new AI-powered platform from Nextiva, captures customer interactions and analyzes the data to provide insights, offering a strategic solution to communication challenges. Read More >
First Cut: Cisco's new Customer Journey Platform (CJP) integrates automation and supports multi-channel communication with customers, responding to the demand for more intelligent applications. Read More >
First Cut: Genius, Five9's new AI layer, represents a trend in the cloud contact center market—its omni-channel communications and analytics capabilities enable successful customer journeys. Read More >
Google Enhances G Suite with AI: 3 Things You Should Know
April 30, 2018
The new G Suite enhancements are designed to improve work collaboration, communication, and security. The new, AI-backed features fit in well with the fast-paced, multimodal work approach most of us subscribe to daily. Read More >