Seamless Communications Is Front and Center

With the modern, global workplace becoming increasingly disconnected due to differences in time and location, the need for effective unified communications and collaboration (UCC) is greater than ever. Legacy applications and analog processes are no longer delivering the outcomes that business users want in the digital era.

More than anything, enterprises are seeking better and faster communications and collaboration tools. Today, it is an imperative to be able to offer voice, video, and mobile, and unified communications and collaboration is filling this need. We help our clients address the following questions:

  • How can I incorporate video into my collaboration strategy?
  • Who are the UCC providers I should be evaluating?
  • How can I measure the effectiveness of new communications and collaboration technologies?


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Your Guide to Modern Communications and Collaboration

The UCC market is starting to make people a priority and putting them at the center of the UCC, which Aragon calls people-centric collaboration— at its core, it means being able to seamlessly switch to the right method of interacting with others.

To learn more about the current state of the UCC market, download your complimentary eBook.


Free Webinar | April 12th, 2019

Jim Lundy, CEO and Lead Analyst at Aragon Research

How can your organization better support an improved work experience, productivity, and customer engagement? Register for this upcoming webinar to learn about the current state of communications and collaboration, and how unified communications offerings are becoming more intelligent.

Watch on-demand >>

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The Aragon Research Globe for Web and Video Conferencing, 2020

Video-based meeting providers have been growing in part because they are easier to setup, more reliable, and people are more comfortable with the medium. Aragon overviews 19 major providers in the market and the major use cases they support.

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The Marketplace Race: How Integration and Customization Will Redraw the UCC Landscape

UCC platforms are now shifting to adding integrated app marketplaces that can automate the addition of third-party capabilities—which can give the enterprise a competitive advantage and deliver faster outcomes.

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Hot Vendors in Unified Communications and Collaboration, 2019

UCC is evolving as an integrated platform offering. Emerging UCC providers are looking to replace legacy tools and processes with new capabilities or a better offer. Aragon identifies four new Hot Vendors in the UCC market for 2019.

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The Aragon Research Globe for Unified Communications and Collaboration, 2019

This research note examines 14 major providers in a market that focuses on all forms of collaboration and communication. The UCC the market will become more people-centric and shift away from manual labor.

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Serenova Buys Lifesize: From Contact Center to UCC

In this blog, we examine the merger in more detail and offer an analysis of what it may mean for the unified communications and collaboration market.

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8 Tips for Working Remotely During the Coronavirus Outbreak

In this blog, we share eight best practices for a productive work day, no office required.

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Cisco, Google, LogMeIn, and Zoom Enhance Free Meetings to Assist with Coronavirus 

This blog will review some of the market context behind this decision and reflect on how outbreaks like this affect the functioning of the enterprise.

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UCC Powers The Expansion of Remote Work

Remote work is gaining momentum in recent years and is expected to expand rapidly in the next few as unified communications and collaboration (UCC) technologies continue to advance and mature.

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