Seamless Communications Is Front and Center

With the modern, global workplace becoming increasingly disconnected due to differences in time and location, the need for effective unified communications and collaboration (UCC) is greater than ever. Legacy applications and analog processes are no longer delivering the outcomes that business users want in the digital era.

More than anything, enterprises are seeking better and faster communications and collaboration tools. Today, it is an imperative to be able to offer voice, video, and mobile, and unified communications and collaboration is filling this need. We help our clients address the following questions:

  • How can I incorporate video into my collaboration strategy?
  • Who are the UCC providers I should be evaluating?
  • How can I measure the effectiveness of new communications and collaboration technologies?

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Unified Communications and Collaboration

Your Guide to Modern Communications and Collaboration

The UCC market is starting to make people a priority and putting them at the center of the UCC, which Aragon calls people-centric collaboration— at its core, it means being able to seamlessly switch to the right method of interacting with others.

To learn more about the current state of the UCC market, download your complimentary eBook.

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Free Webinar | April 12th, 2019

With:
Jim Lundy, CEO and Lead Analyst at Aragon Research

How can your organization better support an improved work experience, productivity, and customer engagement? Register for this upcoming webinar to learn about the current state of communications and collaboration, and how unified communications offerings are becoming more intelligent.

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state of communications and collaboration 2019

UCC Research

Hot Vendors in UCC 2019 Graphic

Hot Vendors™ in Unified Communications and Collaboration, 2019
May 15, 2019

Summary: Unified communications and collaboration is evolving as an integrated platform offering. Emerging providers are looking to replace legacy ones with new capabilities or a better offer. Aragon identifies four new Hot Vendors in unified communications and collaboration for 2019. Read More >

aragon research technology arc for communications and collaboration

The Aragon Research Technology Arc for Communications and Collaboration, 2019
March 29, 2019

Summary: We are seeing a shift from traditional collaboration and communications to people-centric collaboration, in which opportunities for interactions expand and can be deployed from mobile devices.  Read More >

The Aragon Research Globe for Unified Communications and Collaboration, 2019

The Aragon Research Globe™ for Unified Communications and Collaboration, 2019
April 24, 2019

Summary: This research note examines 14 major providers in a market that focuses on all forms of collaboration and communication. The UCC the market will shift to focus more on people and the work at hand and less on the mechanics of doing calls and meetings. Read More >

The Aragon Research Visual Forecast for Unified Communications, 2017-2023

The Aragon Research Visual Forecast for Unified Communications, 2017-2023
October 4, 2018

Summary: Aragon forecasts that there will be increased market consolidation over the next several years, driven by the need for integrated communications and collaboration capabilities. Read More >

zoom puts UCC industry on notice

Zoom Powers Up for 2019 IPO And Puts UCC Industry On Notice 
April 2, 2019

Summary: Zoom filed for its IPO last week and the S-1 Document left no stone unturned. Zoom is one of the few video conferencing providers to go public in the last 20 years. Here are some of the key takeaways from its filing. Read More >

The Current State of Communications and Collaboration: A Conversation with Jose Pastor of RingCentral

The Current State of Communications and Collaboration: A Conversation with Jose Pastor of RingCentral
September 24, 2018

In a recap of the accompanying podcast with RingCentral's VP Product Management, this blog overviews the benefits for both users and IT teams of streamlining enterprise communications. Read More >

Enterprise-Connect-in-Three-Words

Enterprise Connect in Three Words: Cloud, UCC and Contact Center 
March 25, 2019

This blog provides three key things we observed at Enterprise Connect, in regards to major developments in cloud, UCC, and intelligent contact center. The race to add AI to contact centers was a popular discussion at EC19. Read More >

How Technology Is Fueling People-Centric Communication and Collaboration

How Technology Is Fueling People-Centric Communication and Collaboration
September 24, 2018

Podcast: In CEO Jim Lundy's conversation with RingCentral's VP Product Management Jose Pastor, they discuss RingCentral's three pillars to making communications easier for users. Read More >