Seamless Communications Is Front and Center

With the modern, global workplace becoming increasingly disconnected due to differences in time and location, the need for effective unified communications and collaboration (UCC) is greater than ever. Legacy applications and analog processes are no longer delivering the outcomes that business users want in the digital era.

More than anything, enterprises are seeking better and faster communications and collaboration tools. Today, it is an imperative to be able to offer voice, video, and mobile, and unified communications and collaboration is filling this need. We help our clients address the following questions:

  • How can I incorporate video into my collaboration strategy?
  • Who are the UCC providers I should be evaluating?
  • How can I measure the effectiveness of new communications and collaboration technologies?


Unified Communications and Collaboration

Your Guide to Modern Communications and Collaboration

The UCC market is starting to make people a priority and putting them at the center of the UCC, which Aragon calls people-centric collaboration— at its core, it means being able to seamlessly switch to the right method of interacting with others.

To learn more about the current state of the UCC market, download your complimentary eBook.


Free Webinar | April 12th, 2019

Jim Lundy, CEO and Lead Analyst at Aragon Research

How can your organization better support an improved work experience, productivity, and customer engagement? Register for this upcoming webinar to learn about the current state of communications and collaboration, and how unified communications offerings are becoming more intelligent.

Watch on-demand >>

state of communications and collaboration 2019

Hot Vendors in Unified Communications and Collaboration, 2019

UCC is evolving as an integrated platform offering. Emerging UCC providers are looking to replace legacy tools and processes with new capabilities or a better offer. Aragon identifies four new Hot Vendors in the UCC market for 2019.

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The Aragon Research Globe for Unified Communications and Collaboration, 2019

This research note examines 14 major providers in a market that focuses on all forms of collaboration and communication. The UCC the market will become more people-centric and shift away from manual labor.

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The Aragon Research Technology Arc for Communications and Collaboration, 2019

We are seeing a shift from traditional collaboration and communications to people-centric collaboration, in which opportunities for interactions expand and can be deployed from mobile devices.

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The Aragon Research Visual Forecast for Unified Communications, 2017- 2023

Aragon forecasts that there will be increased market consolidation over the next several years, driven by the need for integrated communications and collaboration capabilities.

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Cisco Buys Conversational Intelligence Provider Voicea

The web and video conferencing market has been ripe for disruption and with Cisco’s move to buy Voicea, the shift to intelligent meetings is underway.

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Zoom Powers Up for 2019 IPO And Puts UCC Industry On Notice

Zoom filed for its IPO last week and the S-1 Document left no stone unturned. Zoom is one of the few video conferencing providers to go public in the last 20 years. Here are some of the key takeaways from its filing.

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Enterprise Connect in Three Words: Cloud, UCC and Contact Center

This blog provides three key things we observed at Enterprise Connect, in regards to major developments in cloud, UCC, and intelligent contact center. The race to add AI to contact centers was a popular discussion at EC19.

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The Current State of Communications and Collaboration: A Conversation with Jose Pastor of RingCentral

In a recap of a podcast with RingCentral's VP Product Management, this blog overviews the benefits for users and IT teams of streamlining enterprise communications.

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