What Is UC&C?

UCCWith the modern, global workplace becoming increasingly disconnected due to differences in time and location, the need for effective unified communications and collaboration (UCC) is greater than ever. Legacy applications and analog processes are no longer delivering the outcomes that business users want in the digital era.

More than anything, enterprises are seeking better and faster communications and collaboration tools. Today, it is an imperative to be able to offer voice, video, and mobile, and unified communications and collaboration is filling this need. We help our clients address the following questions:

  • How can I incorporate video into my collaboration strategy?
  • Who are the UCC providers I should be evaluating?
  • How can I measure the effectiveness of new communications and collaboration technologies?


Recent Research


Cyber War and the Rise of the Secure UC&C Era: Why Your Communications Infrastructure Needs to Be Protected

This Research Note discusses the rise of the secure UC&C era and the implications for the enterprise, including why they can’t wait to deploy new security and privacy measures.

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The Aragon Research Globe for Unified Communication and Collaboration, 2021

Aragon Research releases its fifth Aragon Research Globe™ for Unified Communications and Collaboration (UC&C) that examines 16 major providers.

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The Aragon Research Globefor Video Conferencing, 2021

The 2021 Aragon Research Globe for Video Conferencing examines 21 major providers in a market that has become one of the most sought-after technologies to enable hybrid work.

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The Intersection of Unified Communications and Collaboration with Contact Center

Looking at UCC and CC together represents a significant trend in the market.

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To view all of our research on the cloud visit our UC&C >

Related Content



Your Guide to Modern Communications and Collaboration

The UCC market is starting to make people a priority and putting them at the center of the UCC, which Aragon calls people-centric collaboration— at its core, it means being able to seamlessly switch to the right method of interacting with others.

To learn more about the current state of the UCC market, download your complimentary eBook.


On-Demand Webinar

Jim Lundy, CEO and Lead Analyst at Aragon Research

The collaboration market continues to grow rapidly, and  it’s clear why: COVID- 19 changed the workplace as we knew it and showed organizations  the importance of investing in comprehensive, remote work-enabled collaboration solutions.

In this webinar, CEO and Lead Analyst Jim Lundy will give you an inside look at our exclusive visual forecasts and how they can help organizations like yours get ahead in the market, and will explain why web and video conferencing should be a key collaboration strategy.

Watch on-demand >>

Webinars Deep Dive into Aragons new Collaboration Visual Forecast

Recent Blogs


Zoom Buys Five9 for $14.7 Billion and Sets the Stage for the Consolidation of UC&C and Contact Center 

This deal signifies the beginning of a new era of consolidation between UC&C and Intelligent Contact Center providers

Read First Cut >

Salesforce Buying Slack Puts it on a Collision Course with Microsoft

Salesforce is in talks with Slack about a merger deal, which is expected to close at the end of trading Tuesday, December 1.

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Changing of the Guard at VMware and Vonage

In this blog, we review the staffing changes and what they may mean for the enterprise technology market more generally.

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"Zoom" Is a New Verb

In this blog, we explore the impact this will have on the web and video conferencing market in the long-term.

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