More than ever, enterprises are challenged by significant changes in the volume and variety of business content that must be created, managed, and analyzed to satisfy customers, partners, regulators, and their own employees. In fact, voice is one of the dominant forms of content today.
Intelligent Content Analytics (ICA) is a new business category that goes beyond content management to offer actionable insights via AI technologies, and insights produced by ICA promote efficiency in enterprise operations and drive revenue growth while decreasing risk.
When it comes to ICA for voice, there are various applications that enterprises may want to consider leveraging in their digital transformation objectives, such as sentiment analysis, automated audio transcription, and more. This research note overviews ICA, its use cases, and identifies three Hot Vendors for voice analytics.
Identified Vendors:
Voci
VoiceBase
Voicera
